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Wards Property

Wards Property

4.6(212 reviews)See reviews ↓·Stoke-on-Trent

About the company

Wards Property was established in 2002 and is an independent estate and letting agency. It is a member of ARLA, NAEA, Safe Agent (SAFE), The Property Ombudsman Scheme, and complies with the Tenancy Deposit Scheme (TDS). The agency serves Staffordshire, Cheshire, and Staffordshire Moorlands.

It offers sales, lettings, buy-to-let, student lettings, HMO management, and below market value property sourcing services. Wards Property manages a diverse range of properties including studio apartments, multi-lets (HMOs), and large executive-style homes. It uses modern technology such as virtual tours and digital documentation.

What customers say

Based on genuine customer reviews

Landlords, tenants and buyers in Stoke-on-Trent appear throughout the feedback, which centres on lettings, property management and estate agency work. A point made in several accounts is the hands-off arrangement reported by investors: tenant queries and maintenance requests are picked up promptly, rent arrives on schedule and owners are spared daily involvement. Justin Ward is named for an approachable manner and detailed understanding of the local housing market, while Jack Ward is credited with efficiency and professionalism during viewings and negotiations.

Clear communication from first enquiry through to completion is mentioned repeatedly, with clients saying they were kept informed at each stage, and the handling of legal requirements, deposit protection and related paperwork is described as seamless. One landlord recounts inherited deposit irregularities being resolved. Would-be renters highlight staff who take personal circumstances into account and suggest other nearby homes. Repair work attracts similar comment: progress was chased until jobs were completed and the reasons for any hold-up explained, including the need for landlord approval, with tenants appreciating the follow-up. Such consistency across sales, lettings and management explains why the same names and themes recur.

Apartment Letting AgencyCommercial property estate agentGeneral ContractorHandyman/Handywoman/HandypersonProperty management companyProperty lawyer

Reviews

Reviews are taken from publicly available sources.

AW
Alan Williamson1 June 2026

As a landlord it's very important to ensure compliance and to find good tenants. We work closely with the team @ Wards to ensure that our investments are well looked after and can thoroughly recommend Wards who provide a professional service.

MB
Manraj Bansal9 April 2026

Amazing service from Wards, we’ve recently put our Flat up for rent and the process has been very smooth and quick! Photos were taken, viewings and Tennant moved in within weeks. Fantastic work from Justin and the team, keep up the good work 👏

AR
Anjum Rehman25 February 2026

Went to view a house with my partner. The agent was very nice and understanding of our needs also recommended other properties that were local. Very nice and professional showed a lot of empathy considering my circumstances thank you all keep it up 🙂

ML
Matthew Lea25 February 2026

At the beginning I had some issues with repairs and I thought it was the agent not sorting it, but Wards Property explained it needed landlord approval and they were always chasing this for me. Communication was good throughout and they kept me updated until the works were finally completed. Everything did get sorted in the end and I appreciate the effort they made to follow this up. Overall I have had a positive experience renting through them.

JH
Jack Hazell25 February 2026

As a landlord it’s really important for me to know my property is in safe hands and that’s exactly what I get with Wards Property. They keep me updated with everything going on and deal with tenant queries and maintenance quickly which saves me a lot of time and hassle. The whole process from advertising the property to move in was smooth and straightforward. We had also discovered that our previous agent had failed to protect deposits on six of our nine properties, something Wards Property helped resolve with both the tenants by ensuring the deposits were correctly registered and all of the required paperwork was reissued, the tenants signed a disclaimer and everybody was happy with the end result.

LW
Liam Welch25 February 2026

After having a poor experience with another agent in Hanley, moving our rental property over to Wards Property was the best decision we made. They managed to find us quality tenants within a short timeframe and handled all of the legal requirements and paperwork seamlessly. Rent is paid on time and any maintenance issues are dealt with without us needing to get involved. It’s great to finally have peace of mind knowing our investment is being looked after properly.

ST
Stefan Tuzinsky25 February 2026

I have dealt with this letting agency on few occassions and I have to tell you that they are very polite, profesional and hard working people. I was looking for a house and they were very helpfull from A to Z in the process! Very highly recommended to all. Thank you!

Letting agents & property management in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Findahome Online Estate and Letting Agents★ 4,8157Yes
2Wards Property (this page)★ 4,6212Yes
3Dale & Collins Ltd★ 4,4153Yes
4Belvoir Newcastle-under-Lyme★ 4,4166No
5Martin & Co Stoke on Trent Lettings & Estate Agents★ 4,3306Yes
Contact
+441782848700www.wardsproperty.co.uk129-131 Church St, Stoke-on-Trent ST4 1DB
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:30–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday10:00–14:00
SundayClosed