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Dale & Collins Ltd

Dale & Collins Ltd

4.4(153 reviews)See reviews ↓·Stoke-on-Trent

About the company

Dale & Collins Ltd was founded in 1990 and is a family-run, independent estate agency. The company has over 30 years' experience in residential sales and lettings across Stoke on Trent and Staffordshire. Dale & Collins Ltd complies with The Property Ombudsman for sales and lettings, Anti Money-Laundering Regulations, and Client Money Protection requirements via Moneyshield.

It uses Rightmove and Zoopla to promote properties and a 'Hot Buyer' system to capture potential purchasers. The company provides written valuations for probate or matrimonial purposes. Its office is within 3 miles of M6 junction 15 and 1 mile from the A50/A500 junction into the Potteries Towns. It offers free sales and rental valuations and fixed prices for services with no hidden fees. Services include residential sales, lettings, and property management.

What customers say

Based on genuine customer reviews

Praise from customers centres on a family-run estate agency in Stoke-on-Trent that handles sales, purchases and property management with a personal touch, and reviewers repeatedly highlight the same qualities across many transactions. Buyers and sellers describe being guided from the first viewing through negotiations and completion, with the team liaising between solicitors and other parties to keep chains moving and completions smooth.

Named members of staff such as Jackie, Clare, Charlotte, Lauren and Tracy Paddock receive particular thanks, with Tracy noted for chasing progress and keeping a purchase on track. Communication comes up often, described as prompt, regular and patient, with questions answered and updates provided without any sense of being a nuisance. Customers value the practical help too, from arranging additional measurements to advice on renovations and missing items, all delivered quickly and with good humour.

The agency's independence is seen as an advantage, with clients feeling treated as individuals rather than simply another listing, and the pricing is described as reasonable for the service given. Several reviewers who have used the firm for multiple family moves say they would return for future sales, and the handling of a late parent's bungalow is singled out for sensitive, proactive management.

Property management companyProperty Rental Agency

Reviews

Reviews are taken from publicly available sources.

DB
Dawn Blakemore6 April 2026

Absolutely fantastic from the moment I asked them to put my late mums bungalow up for sale .Clare has been brilliant communication updates second to none .If you want a honest friendly and proactive company to sell your property you will not beat these guys

KR
Ken Rushton8 March 2026

Very simply outstanding. From initial consultations through to completion, a very thorough communicative team, and never once irritated by questions and happy to work at speed when needed to, good advice when asked and always happy to help with missing items needed. Would thoroughly recommend and use again if need arose. Claire, Jackie, Tracy, thank you so much.

A
APACW2 November 2025

Called asking for some help with renting as I am moving to Stoke and unsure on the process, The woman I spoke to from the rental team was extremely rude and essentially sounded bored of my questions, literally saying to me "you have a LOT of these hypothetical questions". Essentially made me feel like a number, as I wasn't ready to move in yet, I was literally batted away. Considering I am a good renter who is a professional at the NHS, not sure why you would treat people like this. Understand its competitive, but the arrogance that woman displayed on the phone knowing that there are plenty of other people is despicable. Its a shame as I will be ready to buy a property next year, and now will avoid this company at all costs and also inform people I know to avoid it too.

LA
Lucy Ann12 April 2025

Excellently priced family business. The estate agents as a whole are lovely, because they aren’t a chain you do genuinely get the sense you’re thought about as a person rather than just another house on the market. They regularly checked in and updated me, offering further advice on things where necessary, whilst keeping in mind my personal desires and nothing was too much trouble. All for a very reasonable price. I particularly want to praise Charlotte as she was our main point of contact throughout and I can’t thank her enough. Highly recommended!

JT
Jon Thorne23 December 2024

From start to finish, the entire team was outstanding. Easy process, very professional, friendly, and always had my best interests in mind. Couldn't use better estate agents. Highly recommend. Special mention to Charlotte, always happy to help. Thank you.

MC
Michelle Cope19 August 2024

Jackie and her team at Dale & Collins have been dealing with our rental property for several years now. We have always found them to be extremely helpful and professional. We recently had a break in to our property while it was empty and we were away on holiday. Jackie and Tracy (if I remember correctly) both dealt with the initial problem immediately, arranging for replacement windows and informing the police to gain a crime number, taking numerous photos and liaising with the insurance company for us as we were out of the country. We cannot thank them enough for all their support at a very stressful time. From speaking to our tenants I get the impression they are just as good to them also. We would easily feel confident in recommending Dale & Collins to any future landlord. They are extremely good at guiding you through the now very difficult legal stuff! Thank you all for your continuing help and support. You more than earn your fee

TP
Tammy Perry15 February 2024

As buyers of our first home, everyone at Dale & Collins have been fantastic. They took my other half on his viewing, who immediately put in his offer without me even glancing at our new home. They also found it funny when he had to sheepishly call and ask for a viewing for myself after our offer was accepted. The team have bent over backwards, keeping in touch with us and answering any queries we've had throughout the whole purchase. Even on completion, they were amazing on collection of keys and afterwards when we had some questions about the house, helping us find light switches of all things. Thank you Dale and Collins

Letting agents & property management in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Findahome Online Estate and Letting Agents★ 4,8157Yes
2Wards Property★ 4,6212Yes
3Dale & Collins Ltd (this page)★ 4,4153Yes
4Belvoir Newcastle-under-Lyme★ 4,4166No
5Martin & Co Stoke on Trent Lettings & Estate Agents★ 4,3306Yes
Contact
+441782595050www.daleandcollins.comUnit 14, Trentham Technology Park, Bellringer Rd, Trentham, Stoke-on-Trent ST4 8LJ
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–12:00
SundayClosed