Dale & Collins Ltd
About the company
Dale & Collins Ltd was founded in 1990 and is a family-run, independent estate agency. The company has over 30 years' experience in residential sales and lettings across Stoke on Trent and Staffordshire. Dale & Collins Ltd complies with The Property Ombudsman for sales and lettings, Anti Money-Laundering Regulations, and Client Money Protection requirements via Moneyshield.
It uses Rightmove and Zoopla to promote properties and a 'Hot Buyer' system to capture potential purchasers. The company provides written valuations for probate or matrimonial purposes. Its office is within 3 miles of M6 junction 15 and 1 mile from the A50/A500 junction into the Potteries Towns. It offers free sales and rental valuations and fixed prices for services with no hidden fees. Services include residential sales, lettings, and property management.
What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
Absolutely fantastic from the moment I asked them to put my late mums bungalow up for sale .Clare has been brilliant communication updates second to none .If you want a honest friendly and proactive company to sell your property you will not beat these guys
Very simply outstanding. From initial consultations through to completion, a very thorough communicative team, and never once irritated by questions and happy to work at speed when needed to, good advice when asked and always happy to help with missing items needed. Would thoroughly recommend and use again if need arose. Claire, Jackie, Tracy, thank you so much.
Called asking for some help with renting as I am moving to Stoke and unsure on the process, The woman I spoke to from the rental team was extremely rude and essentially sounded bored of my questions, literally saying to me "you have a LOT of these hypothetical questions". Essentially made me feel like a number, as I wasn't ready to move in yet, I was literally batted away. Considering I am a good renter who is a professional at the NHS, not sure why you would treat people like this. Understand its competitive, but the arrogance that woman displayed on the phone knowing that there are plenty of other people is despicable. Its a shame as I will be ready to buy a property next year, and now will avoid this company at all costs and also inform people I know to avoid it too.
Excellently priced family business. The estate agents as a whole are lovely, because they aren’t a chain you do genuinely get the sense you’re thought about as a person rather than just another house on the market. They regularly checked in and updated me, offering further advice on things where necessary, whilst keeping in mind my personal desires and nothing was too much trouble. All for a very reasonable price. I particularly want to praise Charlotte as she was our main point of contact throughout and I can’t thank her enough. Highly recommended!
From start to finish, the entire team was outstanding. Easy process, very professional, friendly, and always had my best interests in mind. Couldn't use better estate agents. Highly recommend. Special mention to Charlotte, always happy to help. Thank you.
Jackie and her team at Dale & Collins have been dealing with our rental property for several years now. We have always found them to be extremely helpful and professional. We recently had a break in to our property while it was empty and we were away on holiday. Jackie and Tracy (if I remember correctly) both dealt with the initial problem immediately, arranging for replacement windows and informing the police to gain a crime number, taking numerous photos and liaising with the insurance company for us as we were out of the country. We cannot thank them enough for all their support at a very stressful time. From speaking to our tenants I get the impression they are just as good to them also. We would easily feel confident in recommending Dale & Collins to any future landlord. They are extremely good at guiding you through the now very difficult legal stuff! Thank you all for your continuing help and support. You more than earn your fee
As buyers of our first home, everyone at Dale & Collins have been fantastic. They took my other half on his viewing, who immediately put in his offer without me even glancing at our new home. They also found it funny when he had to sheepishly call and ask for a viewing for myself after our offer was accepted. The team have bent over backwards, keeping in touch with us and answering any queries we've had throughout the whole purchase. Even on completion, they were amazing on collection of keys and afterwards when we had some questions about the house, helping us find light switches of all things. Thank you Dale and Collins
Letting agents & property management in Stoke-on-Trent compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Findahome Online Estate and Letting Agents | ★ 4,8 | 157 | Yes |
| 2 | Wards Property | ★ 4,6 | 212 | Yes |
| 3 | Dale & Collins Ltd (this page) | ★ 4,4 | 153 | Yes |
| 4 | Belvoir Newcastle-under-Lyme | ★ 4,4 | 166 | No |
| 5 | Martin & Co Stoke on Trent Lettings & Estate Agents | ★ 4,3 | 306 | Yes |
