Estate Agent CompareAdd your business
← Back to Norwich
Alexander & Co

Alexander & Co

4.0(324 reviews)See reviews ↓·Norwich

About the company

Alexander & Co is a letting agent and property management company specialising in residential and commercial lettings. The company has over 50 years of combined experience in the letting market. Its property management team is based in Norfolk, and its portfolio extends nationwide, managing properties for clients around the UK.

It offers property for rent in Norwich, Norfolk and throughout East Anglia. It provides a full property management service for landlords, and offers 'no obligation' appointments. Alexander & Co is a member of the Client Money Protection (CMP) Scheme run by Propertymark, uses the mydeposits tenancy deposit scheme, and belongs to the Property Redress Scheme (PRS).

What customers say

Based on genuine customer reviews

Norwich renters and landlords describe a letting and property management service that keeps communication prompt and reassuring from first viewing through to ongoing management. Several customers highlight named agents such as Isaac, Thomas Percival, Luke Simpson and Amy, noting that queries receive swift replies and that viewings are arranged without pressure, including second visits at short notice.

A recurring theme is the smooth handling of the moving-in process: paperwork, key handover and coordination with relocation steps are described as straightforward, which tenants repeatedly contrast with the stress they had anticipated. Landlords report that rental properties are actively managed, with maintenance issues addressed quickly and tenants kept fully informed. Reviewers also mention inventory checks and yearly inspections carried out with clear communication and professionalism. The team's willingness to answer calls and messages, even about minor worries, comes up often, as does the patience shown during viewings.

First-time renters say the experience felt easier than expected, and long-standing clients note consistent reliability over several years. Office and management tasks appear well organised, with problems resolved promptly rather than left to escalate. Praise centres on attentive staff who explain each stage clearly and follow through on commitments, leaving customers feeling supported throughout their tenancy and property dealings in the city.

Property management company

Reviews

Reviews are taken from publicly available sources.

KK
Klein Kwok31 July 2026

A huge thank you to Thomas Percival and Luke Watson at Alexander Estate Agents for their excellent service. Thomas, in particular, was absolutely outstanding from start to finish. His professionalism, dedication, and communication were second to none, and he worked incredibly hard to keep everything moving smoothly throughout the entire process. Nothing was ever too much trouble, and he was always proactive, responsive, and reassuring. It genuinely felt like he went above and beyond at every stage. Luke was also friendly and helpful whenever we spoke with him, making for a great overall experience.

K
Kevin3 July 2026

The worse estate agents i have ever used. Isaac lies and deceive you. If you get told they are going to do something, get it in writing. They break the rules. All they want is your money and don't care how they get it. They are the one's that give estate agents a bad name.

C
Charlie12 June 2026

Very disorganised and somewhat rude. I booked a house viewing with them and had a confirmation phone call this morning, only to be hung up on while I was still talking. This was then followed up by arriving at the house to find that the current tenants called to cancel days prior and it was not passed along to us or the person showing us the house who's job wasnt even to show potential tenants around houses. Nice guy but he was also left confused like the rest of us.

CC
Catherine Curl11 June 2026

Landlords should beware of these people. The staff were pleasant and they did a good job of managing my HMOs. However, when I left them they decided, utterly against their own contract, that I owed them a £3,000 exit fee. Instead of billing me, they simply looted my rent account and I had to take them to court. I won, (plus costs and interest). Beware that they have a clause that having once managed the place they are entitled to go on doing so as long as the tenant is there! In my case the tenants had changed but they thought they'd pocket my £3,000 anyway. Wrong. Dont trust them and read the contract very carefully, especially now that you won't be able to remove them by removing the tenant.

SD
Spencer Duffield5 June 2026

I dealt with Luke Simpson He was great , focused on finding a solution to all of my queries and problems. Overall he was v helpful, tbh all of the team at Alex &Co are of the same mould. Overall a very positive experience.👍

D
DumBumDumpBump18 May 2026

Me and my partner got our first place through these people, I thought it would be stressful and full of deadends after deadends but it was rather easy. We trusted the process with our agent, Thomas, through picking banhams relocation company and other steps in the process. In the end it resulted in a very easy process, also my favourite thing about them is they reply very quickly and make sure to answer all my questions. I hope as I continue to live here with them as my agency ill have more good reviews to make.

HW
Hanley Whelpton6 May 2026

Me and my partner recently went through the process of getting a flat with Alexander&Co - and they have been AMAZING!! Isaac was phenomenal and couldn’t have been any better, always willing to help out even when it was just stressy stuff he was always willing to answer a call or a message. Was so nice and easy as far as the whole process goes!!

Letting agents & property management in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Sowerbys - Norwich★ 4,9306Yes
2Watsons Property Group Ltd★ 4,81115Yes
3Norfolk Property★ 4,7298No
4Jones & Co Lettings★ 4,6483No
5Alexander & Co (this page)★ 4,0324Yes
Contact
+441603663366www.alexanderestateagents.co.uk6 St Andrews St, Norwich NR2 4AF
Working hours
Monday08:45–18:00
Tuesday08:45–18:00
Wednesday08:45–18:00
Thursday08:45–18:00
Friday08:45–18:00
Saturday09:00–14:00
SundayClosed