Western Lettings Glasgow Letting Agents

We have been renting with Western Letting for around two years, and we have been very happy with their service. Whenever we have had an issue, whether it was with the washing machine, plumbing, or anything else, they have always responded and resolved the problem very quickly.

The Staff at Western lettings have made our start into the landlord career easy and efficient. They have helped guide us through all required aspects, kept us notified and even made things super easy with the website where we can see and interact with any issues. Highly recommend Western Letting and will be providing all future rentals to them.

I had a fantastic experience dealing with Western Lettings, they were extremely cooperative and professional, particularly their staff member Mark Coll, who was simply outstanding and extremely patient and helpful while managing my properties.

I am more than happy to recommend Western Lettings as a letting agency - at all times they acted courteously, professionally and promptly to any questions I had. They gave an excellent 5 star service. - Zoe in particular is singled out as a great asset to the Company.

I wanted to leave a review specifically for Mark at Western Lettings because he has been absolutely fantastic over the past 4 years and deserves the recognition! From day one Mark has always been approachable and happy to help with anything we've needed. Nothing has ever been too much trouble, he always takes the time to answer questions and make sure everything is sorted! It has genuinely been a pleasure dealing with him over the years and seeing him at flat viewings, always with a smile on his face while remaining professional and putting us at ease straight away if we had any issues or questions. Having dealt with a few letting agents over the years, I can honestly say Mark has been the best by far!! He sincerely has made such a difference to our renting experience the last few years and it's down to him that we would happily recommend Western Lettings to anyone! Thank you Mark for all your help over the years. Western Lettings are very very lucky to have you!!

Hardest company to ever speak to. As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them. Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them. As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule? I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business. Hire a receptionist and train them to qualify customers instead of binning them.

First agency that I've used in the UK but they are amazing. Been with them for 1.5 years. Really helpful staff, when I've had to do some maintenance in the property they have an app so you can request support and services are allocated in a timely manner. I highly recommend them. Cheers!