Enfields Letting Agents Southampton

I had a really positive experience with Abigail throughout my tenancy process. She was professional, patient, and very supportive from start to finish. She remained helpful, responsive, and I truly appreciated her guidance and communication at every stage. Thank you again for all your help in securing my new home.

The agency was very trustworthy throughout most of our renting process and handled the issues we had quite well. However, due to constant staff changes, there has been a lot of miscommunication. I vacated a property I rented through them five months ago and I am still having to chase them to return my deposit. When I went to return my keys, they refused to accept them because there was an issue involving the new tenant, even though my contract had already ended and it was no longer my responsibility. They suggested that I leave the keys with my previous housemate instead, which I did, but later they said they could not locate the keys. Overall, while the agency was reliable during the tenancy, the process after moving out has been quite frustrating due to the lack of clear communication and the ongoing delay with my deposit.

Absolutely super. Shannen was fantastic from start to finish and made the entire process hassle free. I hadn't rented for many years and Shannen was on hand every step of the way to explain the stages and always kept me up-to-date. I literally couldn't have asked for more. I collected the keys for my new home yesterday and Shannen was there to greet me with a warm smile as she handed over the keys! Shannen is a credit to Enfields and I will definitely be recommending her and Enfields to friends and colleagues.

The lettings team were outstanding from start to finish. Professional, responsive, and genuinely helpful, they made the whole process smooth and stress-free. Communication was excellent, and they went above and beyond to ensure everything was handled efficiently. A pleasure to deal with — I would happily recommend them to anyone looking to rent or let a property. I have used them on a number of occasions and will continue to do so in the future.

I rented through Enfields Shirley for over 2 years, Emily was my property manager and she was amazing, she always resolved any queries or maintenance for the flat in a speedy manner, I would highly recommend Enfields services.

The agents of Enfields are awful. They are always on annual leave and there is no one to follow up our case. I currently have a renting contract with Enfields. At the end of April this year, I asked for a change of contract and the request was confirmed. But there has been no progress for over a month. There was never an update or an explanation in the delay. I sent a chasing email again on last Saturday and there is still no reply. Now the existing contract expired and I am asked to pay rent again for at least two months which costs more than £2,000. That amount could have been saved if the change of contract was completed in time.

I have worked with Adrian for over ten years on my property portfolio and am very pleased with the service he provides. He is always very friendly, professional and available and finds great tenants for my properties. I have never been let down once and if there is ever a problem, he works to solve it right away. He is very experienced and knowledgeable on the Southampton and Eastleigh areas and a credit to the industry.