Estate Agent CompareAdd your business
← Back to Stoke-on-Trent
Shaw's and Company - Independent Estate Agents - Stoke-on-Trent

Shaw's and Company - Independent Estate Agents - Stoke-on-Trent

4.9(394 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Kidsgrove sellers and buyers describe a service that stays close from the first viewing through to completion, with progress chased relentlessly and solicitors contacted without anyone needing to prompt them. Josh, also named as Joshua Ball, appears again and again in accounts of sales and purchases, praised for calm reassurance, thorough local knowledge and the patience to explain each stage clearly. Wendy is credited with comparable responsiveness and care over detail. Ernest features in relation to valuations and photography arranged at short notice when a deadline pressed.

A recurring theme is the open, fixed fee structure, described as fair regardless of property size. Several accounts mention persistence through setbacks such as buyers withdrawing, with the sale eventually pushed over the line. Repeat instructions run through many of the narratives, suggesting trust carried from one move to the next. The team's manner is consistently called approachable, diligent and never pushy, and those navigating first purchases and lengthy chains alike recall being treated as individuals rather than as transactions, a point that comes up often.

Reviews

Reviews are taken from publicly available sources.

AH
Atif Hussain24 August 2026

I cannot recommend Shaw’s & Company Estate Agents highly enough, especially Josh, who was absolutely fantastic throughout my entire house-buying journey. From the very beginning, Josh made me feel comfortable and reassured. Buying a property can be stressful, but his calm, friendly and professional approach made the whole journey feel seamless. What really stood out was how proactive Josh was. He was always willing to help, kept me updated, helped keep things moving and consistently went above and beyond what I would normally expect from an estate agent. Nothing ever seemed like too much trouble. Josh was approachable, responsive and genuinely seemed to care about making the process as smooth as possible for me. Having someone so dependable throughout the journey made a huge difference. A massive thank you to Josh and everyone at Shaw’s & Company for making such an important milestone in my life such a positive experience. Exceptional service from start to finish. I wouldn’t hesitate to recommend them!

SS
Spud S21 August 2026

I have used Shaw's before on the sale of a previous property and decided to use them again to buy and sell my home. Shaw's prices are affordable and fixed no matter what the size of the house is they do not rip you off! Ernest attended on the day to give us a quote and images were taken they worked quickly as requested by me due to a time critical deadline they were very approachable and could not do more for you. When there was slight issues with the photos they did not hesitate to come out the next day and take brand new ones which did the trick and got me the sale! Cracking team and they work hard couldn't really ask for more than that! Thanks again Karol

SA
Sini Antony4 August 2026

We had a great experience buying our house through this estate agent. The whole process was handled professionally, and the team was friendly, helpful, and easy to deal with. Our sincere thanks to Mr Joshua Ball, he was explained clearly from start to finish, which made the purchase much less stressful. Communication was excellent, and they were always happy to answer any questions. We would definitely recommend them to anyone looking to buy or sell a property.

JB
Joanne Brookes29 July 2026

Josh was brilliant throughout our 14-month house sale. He worked tirelessly chasing solicitors and keeping things moving despite all the delays. His communication and dedication were excellent, and we really appreciated all his hard work. Highly recommended!

MK
Matthew Kent9 July 2026

I can’t recommend Shaws & Co. Estate Agents highly enough. From start to finish, the service was professional, efficient, and genuinely supportive. They stayed on top of every stage of both the sale and purchase, constantly chasing anything that needed following up and keeping everything moving. Their proactive approach made what is often a stressful process feel smooth and well managed. A special thank you to Josh, who was outstanding throughout. He was always friendly, approachable, and willing to go the extra mile to help. Nothing ever seemed too much trouble, and his communication and dedication gave us real confidence every step of the way. If you’re looking for an estate agent that genuinely cares about their clients and works hard to deliver a seamless experience, I wouldn’t hesitate to recommend Shaws & Co. Thank you to Josh and the whole team for making our move such a positive one.

AH
Adrian Hulse5 June 2026

Shaw's provided an excellent service. The communication, feedback from viewings and help to make decisions was always very professional and I always felt they were there to help. I would certainly recommend their company.

VA
Ve Adams4 June 2026

Every single member of Shaw’s have been absolutely brilliant throughout the process of selling my mother's house...which was not an easy task from 200 miles away. Josh was incredibly thorough when he came to do the initial valuation and all the issues that came up along the way...the team helped to sort out for me. I simply could not have asked for more. I would not hesitate to recommend this professional team to anyone.

Estate agents in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Shaw's and Company - Independent Estate Agents - Stoke-on-Trent (this page)★ 4,9394Yes
2butters john bee Estate and Lettings Agent Hanley★ 4,71967Yes
3Nicholas Humphreys | Stoke-on-Trent Estate Agents★ 4,6326No
4Heywoods Estate & Letting agents in Newcastle-under-Lyme★ 4,6641Yes
5Northwood Stoke On Trent★ 4,5397Yes
Contact
+441782787840www.deskjock.reviews/shawsandco.co.uk/top543 Liverpool Rd, Kidsgrove, Stoke-on-Trent ST7 1EA
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–14:00
SundayClosed