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Heywoods Estate & Letting agents in Newcastle-under-Lyme

Heywoods Estate & Letting agents in Newcastle-under-Lyme

4.6(641 reviews)See reviews ↓·Stoke-on-Trent

About the company

Heywoods was established in 1881 and has been trading for over 140 years. It is an independent estate and letting agent, not part of a chain, and operates as Heywoods 1881 Limited. The firm holds professional indemnity and client money protection insurance, and is an accredited member of property professional bodies. Heywoods provides estate agency and letting agency services, including property sales and rentals, and serves Newcastle Under Lyme, Madeley, Trentham, Staffordshire, South Cheshire, and the Shropshire borders.

It offers a fully managed lettings service with regular property visits and compliance checks, as well as additional services such as rent and legal protection. For clients, Heywoods offers annual portfolio reviews, access to portfolio valuations, strategy planning, and portfolio growth opportunities. It also provides access to invite-only, exclusive seminars and events.

What customers say

Based on genuine customer reviews

Selling a home through this agency is repeatedly described as a well-managed process, with the people involved singled out for particular praise. Several customers mention the valuation stage, where Maria and Jade are named for their warmth, local knowledge and thorough explanations, and for photographs and marketing material that helped sales progress quickly. Communication comes up often, with buyers and sellers kept informed through viewings, offers and completion, and questions answered promptly.

Charlotte Tomkinson is credited with guiding clients through the checks and paperwork, while Julia Bramfitt is associated with sales progression, including transactions that ran into unexpected findings, legal complications and tight deadlines. Georgina receives warm words for her work during viewings, and Chelsey for an initial visit described as knowledgeable and enthusiastic. Beyond sales, the maintenance side is noted for garden clearance ahead of a property going to market and for installing signage at an office; Hannah Tunnicliffe is named for organising the work efficiently, and Phil and Mike for carrying it out with care and a high standard of finish. Reliability, clear explanation and a friendly manner run through the feedback.

Property InvestmentProperty maintenance
Heywoods Estate & Letting agents in Newcastle-under-Lyme — Customer photo

Reviews

Reviews are taken from publicly available sources.

N
Nicole7 September 2026

Luke and the team at Heywoods made selling my house as easy and quick as possible. Luke kept me up to date at each stage of the process and was very polite and professional throughout. Thank you!

PP
Pedro parra v13 August 2026

⭐⭐⭐⭐⭐ I would highly recommend Heywoods Estate Agents to anyone looking to buy or sell a property. From the initial valuation through to completion, the service provided by James and the entire team was exceptional. Communication was always clear, professional, and timely, and I was kept informed throughout every stage of the sale of my property at Vickers Close. Selling a home can often be a stressful process, but Heywoods made everything as smooth and straightforward as possible. Their knowledge of the local market, attention to detail, and commitment to customer service gave me confidence from start to finish. I would like to personally thank James and the team for their hard work, dedication, and support throughout the process. It has been a pleasure working with such a professional and friendly team. Thank you once again, and I wish Heywoods continued success in the future. Pedro Parra Varo “The sale was completed successfully, and I am now happily settled in my new home thanks to the support and professionalism of the team at Heywoods.”

RG
Reza Gholamali1 August 2026

From start to finish Heywoods in Newcastle-under-Lyme were fantastic in managing the sale of our house! Jade came out to provide the valuation and get everything set up, including a fantastic set of photos which definitely made a difference. Jade was absolutely fantastic, she listened so that she fully understood our plans and used her great knowledge of the local area and the markets to plan the best strategy to sell our home. Jade was on hand throughout and nothing was too much trouble. Once listed, the great service continued, Georgina managed our listing and was on top of everything throughout the process, always on hand to make sure everything was going to plan. Georgina was amazing and kept us informed on viewings and feedback and managed our chain brilliantly to make sure everything went smoothly to completion. The whole of the team at Heywoods were brilliant and we would absolutely recommend selling your house with Jade, Georgina and the team at Heywoods Newcastle-under-Lyme!

CL
Carolyn Lister25 July 2026

Nicole at Heywoods did a great job of our video for the sale of our property and also advertising for us on social media. She was lovely to have at the house and was very efficient and friendly and happy to answer any questions we had. She even got the video uploaded within a few hours. Very happy customers.

CW
Cameron Walker24 July 2026

We had an excellent experience with Heywoods from start to finish. The whole process was handled professionally and communication was great throughout. Any questions we had were answered quickly, and we always felt kept up to date with what was happening. The checks process was straightforward, and Charlotte Tomkinson made sure we knew exactly what was needed at each stage. Even when waiting on final documents like the gas safety certificate, they kept us informed and everything progressed smoothly. Very approachable and helpful throughout what can be a stressful process. As first-time renters, they made everything feel much less overwhelming.

TL
thomas Lange16 July 2026

Maria was an absolute pleasure to work with during the valuation of our property. From the very first conversation, she was warm, professional, and incredibly knowledgeable. She took the time to explain every step clearly, answered all our questions with patience, and provided a valuation that was both thorough and well‑supported. What really stood out was her genuine care and attention to detail. Maria made the whole process feel effortless and stress‑free, and her friendly approach put us completely at ease. We felt confident in her expertise throughout, and it’s clear she truly loves helping people make informed decisions about their homes. We couldn’t be happier with the service she provided and would highly recommend Maria to anyone looking for an estate agent who goes above and beyond.

NW
Nick Wood15 July 2026

I'm more than happy with the professional and efficient service received from Heywoods staff. From the initial valuation through to viewings, offers and confirmation of sale, the whole process has been smooth and effortless. I would highly recommend Heywoods for your next property venture.

Estate agents in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Shaw's and Company - Independent Estate Agents - Stoke-on-Trent★ 4,9394Yes
2butters john bee Estate and Lettings Agent Hanley★ 4,71967Yes
3Nicholas Humphreys | Stoke-on-Trent Estate Agents★ 4,6326No
4Heywoods Estate & Letting agents in Newcastle-under-Lyme (this page)★ 4,6641Yes
5Northwood Stoke On Trent★ 4,5397Yes
Contact
+441782617343heywoodsproperty.co.uk/?utm_source=localmaps&utm_medium=gbp&utm_campaign=Newcastle-under-LymeThe Estate Offices, Blackfriars Rd, Newcastle-under-Lyme, Newcastle ST5 2EB
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–13:00
SundayClosed