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Peter Heron Estate & Letting Agents Fulwell

Peter Heron Estate & Letting Agents Fulwell

4.8(178 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Consistency across the whole process is the theme that runs through feedback for this Sunderland agency, with customers returning to the same strengths whether they are selling, buying or renting. Elisha features repeatedly for the care she brings to photographing and filming homes, including a return visit to retake exterior shots after rain, and several reviewers note that she calls ahead if traffic might delay her. Instructions are handled with clear explanations at each stage, and Thomas and Liyana are singled out for keeping sales and purchases moving and clients informed throughout.

Ashley is credited with holding a lengthy transaction together when complications arose, while Victoria Simm is praised for the personal attention she gave to referencing difficulties that threatened a tenancy. Landlords describe a hands-off management arrangement covering tenant sourcing, tenancy agreements and maintenance, and long-standing tenants mention help with queries and a smooth move-in shortly after viewing. Property valuations, sales progression, letting agency work and marketing presentation are the recurring areas of praise, along with the friendly reception received at the branch. The result is a picture of an agency whose staff are remembered by name for reliability, patience and attention to detail.

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Reviews

Reviews are taken from publicly available sources.

JW
Jill Wright8 August 2026

I would like to sincerely thank Victoria from Peter Heron Estate & Letting Agents for her excellent support in successfully renting out my property. Victoria worked extremely hard to find me a very suitable tenant and supported me throughout the whole letting process. She was always patient, professional and willing to solve problems. For example, there was a vehicle outside my property with a badly damaged window, which could have affected potential viewings. Victoria took the time to communicate with the relevant authorities and helped get the issue resolved. What impressed me most was her ability to understand and balance the needs of both landlords and tenants. Her excellent communication skills and dedication helped make the whole process smooth and successful. I truly appreciate Victoria’s hard work, professionalism and commitment. Peter Heron Estate & Letting Agents is a trustworthy company, and Victoria is a great example of the excellent service they provide. I highly recommend her and the team.

KP
Kay Paul6 August 2026

Excellent service from Ashley and his staff handling both our sale and purchase. Brilliant communication throughout. Wouldn't hesitate to recommend. First class.

LI
Lana Imrie6 August 2026

Peter Heron recently acted on both my sale and purchase and they were excellent! The whole process dragged on for around six months (through no fault of theirs) and Ashley went above and beyond to keep everything together. It's very likely we wouldn't have got to the end without Ashley going the extra mile when there was a bump in the road! Thomas and Liyana were also brilliant at progressing both transactions. I always felt kept in the loop and really appreciated the regular phone updates rather than having to constantly chase. A great team who genuinely worked hard for us. I’d definitely recommend Peter Heron.

BD
Ben Dixon28 July 2026

We recently had our property photographed and prepared for marketing by Peter Heron, and I couldn’t be happier with the service we received. A special thank you to Elisha, who was friendly, professional and took great care to present our home at its absolute best. The photographs and marketing details were excellent, and it was clear that a lot of care and attention had gone into showcasing the property. The whole experience was smooth, professional and reassuring from start to finish. I’d have no hesitation in recommending Elisha and the team at Peter Heron to anyone looking to sell their home. Thank you for such a fantastic service!

TR
Tim Russell17 July 2026

We were very happy with the high standard of photography and description of our property, taken by Elisha. She was very professional and pleasant. Equally, we have been impressed by the sales staff keeping us informed of proceedings whilst our house has been on the market and we have actively seeking another to buy.

VN
Vicky Neeson16 July 2026

I chose to go with Peter Heron to sell my property and so far the service I have received has been outstanding, Paul came out to value the house and was very professional and helpful with all my questions, Elisha came to take the photos which are stunning and she was very friendly and professional throughout and I can’t fault the brilliant and efficient service from Abby in the office who is always a pleasure to speak to. I can’t recommend Peter Heron highly enough and I am very glad I picked them to sell my house. Thank you everyone what a fab team

JN
Jacqueline Noble8 July 2026

Elisha, is so professional. Rang me to say she was in traffic. She wasn’t late at all. Took brilliant pictures of my home, inside and out. Been out today with the drone, again very professional. Peter Heron is very lucky to have her working for them. Very happy with her service

Letting agents & property management in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1Peter Heron Estate & Letting Agents Fulwell (this page)★ 4,8178Yes
2Your Move Estate Agents Sunderland★ 4,7182Yes
3EasyMove Lettings★ 4,7121No
4Hackett Property★ 4,3180No
5Martin & Co Sunderland Lettings & Estate Agents★ 3,360No
Contact
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–12:00
SundayClosed