Martin & Co Sunderland Lettings & Estate Agents

Used Martin and Co to sell my flat based on the fact they had sold my neighbours not long before. Dealt with Lisa Ridley who is very good; professional and good with her comms throughout. Overall the sale went well, the only slight issue was an important element which was not known by the Estate Agent which could have been a show stopper although fortunately wasn't. Overall a good experience thanks.

We sold our house with Martin & Co. They were fantastic and supportive at every turn, and gave us great advice throughout. They always kept us informed and ensured we were happy with any decision. The staff were so friendly and went above and beyond (especially Tracey and Sara). Highly recommend!

I can't recommend these guys enough. I went through a very difficult and lengthy purchase due to various issues cropping up, but everyone at Martin & Co were so helpful and communication was fantastic. I hope I get to deal with this lovely team again in the future. Excellent customer care.

I have waited a long while to review this company so that I wasn’t too upset. I viewed a property that the estate agency was handling last summer. They made me change the time I booked for the viewing to give their employee “time to travel” however when I arrived they were actually doing an open viewing and there were five groups of people looking around, the property was small so it made it difficult to get a feel of the place. The lady doing the viewing spent the entire time I was there talking to one group who she obviously knew and ignored everyone else. I felt like I had been tricked, like they didn’t care about showing me around and under pressure to make an offer as the group she was speaking to talked loudly about how they were going to “have this one”. I wouldn’t have minded if I had been warned but it was clear from how others were also acting that they too were under the impression that they were going to be viewing the property alone and were upset by the experience (the lady didn’t even welcome us when we walked in, the door was just left open). They obviously arranged this when they made me change my viewing time and could have told me then but didn’t. I decided after that not to view any properties sold with Martin and co as I didn’t feel that they were trustworthy or valued me as a potential buyer. I used several local estate agents to view properties and then to buy my new home and never had any similar experiences, in fact I told a few and they were shocked by what had happened. Hopefully this was a one off but if in the future I want to sell my property I would not use this company if this is how they treat potential buyers.

Just completed on my latest BLT property there and was very satisfied with Martin and co especially Tracey who was dealing with the purchase. Plenty of interaction and updates and very good communication which is sometimes lacking with other estate agents but certainly not Martin and co Sunderland. Would definitely use them for my flips. Thank you Martin and co. Gary Knox

Brilliant service throughout. Chris did a great job with the viewings and Sara always kept me informed with updates and offers. Sara went above and beyond I couldn't of asked for a better selling experience. My first house sale and I would recommend Martin and co Sunderland highly. I also used them to buy my first property 4 years ago with again excellent service.

Really impressed. I used them to sell a property in Sunderland that most estate agencies dismissed, and wanted to list it, not even to conventional buyers, but as an auction at less than half what I had in mind! Martin & Co are well placed however. They are located in a virtual nest with a few other agencies in town, so together they pool in more foot traffic as people looking at houses can walk from a competitor then to them. In addition to that they go old school, with professional photos and a floor plan and build in all needed information. They also use local knowledge so can determine the true value and potential to both make a strong case for sales, and give an accurate insight into the value they expect for the place. Plus with their online advertising they proved other agencies wrong with regular viewing enquiries to see the place. My place got sold 3 times!! After the 2nd time there was a break in, and squatters came and trashed the place badly. Sara helped me get someone round fast, same afternoon to re-secure the place to avoid a further break in! And a window repair was organised. On top of that, I thought that at this stage after last buyer cancelled it was a tough situation. I believed in the property but it was had for me to manage remotely, and unless someone is on hand then it is exposed now to further vandalism so any buyer could just flex a negotiating muscle. I didn't want to drop my price further but I was struggling to manage. I believe in sales though that the right person will pay the right money, because what you offer will be of value but only to the person who wants that exact thing. This agency proved it. Sara justified the value to a buyer who saw the potential, I lost a few of thousand off my ideal price but that was small based on the months I would take to organise and manage and source and get built back to its previous state, cost aside for builders! So in summary, they are professional with good links to local trades for emergencies, and have a strong local knowledge so they can give a real insight and sell well rather than other agencies out there who just want to sell cheap as they are unable to justify value.