Hackett Property

Abbey and the Hackett team made the whole process of finding my new home a genuine pleasure. I found them to be straight-talking, friendly, helpful and incredibly accommodating throughout. They made everything feel straightforward and stress-free, and I’d happily recommend them to anyone looking for a new home.

I lived here until recently (2026, Ground Floor). This accommodation was very quiet, private, and safe. I think it's especially well-suited for international visitors or students coming to the UK for the first time. The shared kitchen was never overcrowded or noisy, and the facilities were kept very clean. The property manager was very helpful with explanations, and their email responses were always clear and prompt. It stayed warm in the winter and didn't get too hot in the summer, so I highly recommend this place.

Rented an apartment for 2 years, next to Sunderland university. I would advise to beware, but they pretty much have a monopoly in the area. The apartment was well presented by the company but turned out to be a dump once I started living inside it. It took a whole month to properly clean the apartment after the previous renters, despite the company's promises that it would be handed over in a good condition. It took 7 months for the company to respond and actually repair the 12 malfunctioned/ broken items flagged through their platform, ranging from ripped carpets all the way to a flooding shower and shorting fuse box. At the end of my stay, after cleaning and fixing their entire apartment, ironically, I have been notified that 207 pounds will be held from my deposit for the professional cleaning charges which will incur after my leave. I have tried settling the dispute with DPS, but as I was unaware that I will yet again be scammed, I did not forsee the need to take pictures of every single nook and cranny at the beginning and end of my stay. DPS did intervene to lower the amount of money Hackett wished to claim, but unfortunately I still had to pay some. Concluding with some advice for future tenants, do not trust these scammers and take all precautions if needing to rent something from them.

I'm happy with the services and manners of the whole process from viewing to doing documentation and moving in process, Hackett property is professional in all ramifications. Much Appreciated Nikki and her team for the support throughout the process. Thank you all

I recently rented through Hackett Property and couldn't be happier with the experience. From start to finish, Abbey was absolutely brilliant. She went above and beyond to accommodate multiple viewing requests, both in-person and video tours, making the whole process incredibly smooth and stress-free, especially given how busy life can get. The apartment was in fantastic condition when I arrived, clean, well-presented, and exactly as promised. Communication throughout was excellent, always prompt, friendly, and professional.

Wonderfull service from Hackett, this agency made me and my housemate very comfortable and provided everything we requested for.thank you Hackett 😘😘great service

Abbey at Hackett is so supportive, professional and approachable. I’ve rented with Hackett previously and they have always been great! Massive thank you to Abbey though for all your help & support!