LV PROPERTY Estate & Letting Agents Birmingham holds a 4.5 rating from 494 Google reviews. Several reviewers praise staff including Tom, Corrine Cook and Kate for responsive, patient support through buying and renting, particularly for first-time buyers. However, a number of reviews describe recurring problems, including viewings cancelled at short notice, a persistently broken lift affecting a resident's flat with rubbish and smells unresolved after repeated contact, and communication delays of over a month on maintenance queries. Prospective tenants may wish to ask about building maintenance responsiveness before committing.
Reviews
4.5 / 5 · 494 totalThank you Tom for helping us to get our first home! We had our viewing, offer and offer acceptance sorted in one day. Tom worked very hard to get everything done quickly for us, and made sure to explain things to us as we are first time buyers. Great experience and we would use LV if we need to sell or buy again!
Buying a property is a stressful experience, but Thomas at LV Property was incredibly helpful throughout the process. He was always responsive, supportive, and quick to address any questions or requests I had. His willingness to help made what was a difficult and overwhelming experience much more manageable. I truly appreciate all the support he provided and would highly recommend him to anyone else who needs support during this process.
I highly recommend LV Property. They have been friendly, helpful, and easy to deal with throughout my tenancy. Communication was always quick, and they were always supportive whenever I needed assistance. It has been a pleasure renting from them.
Hi, I’m SARAH ALADE I would like to express my sincere appreciation to LV Property for the excellent service I received. From start to finish, the experience was smooth, professional, and reassuring. A special thank you goes to Corrine Cook (office manager) who went above and beyond to support me. She was incredibly helpful, patient, understanding, and always willing to assist whenever I had questions or concerns. Her kindness and dedication made a real difference and made the whole process much easier and less stressful for me. It’s rare to come across someone who genuinely cares about providing such outstanding customer service, and Corrine truly exceeded my expectations. Thank you again to LV Property and especially to Corrine Cook for the amazing support. I highly recommend your service
Unprofessional and not worth wasting your time with them. Repeating the same issue twice says a lot about this agency. Cancelled viewing twice last minute! A viewing should normally only be confirmed once access with the tenant is secured and not giving excuses last minute. Go re-learn basic real estate 101.
am very disappointed since moving here. The lift almost never works. Sometimes it only works a few days in the whole month. I live on the fourth floor, and after work I come home very tired, so this is very hard for me. I contacted you many times about this problem and nothing changed. There is also rubbish left by neighbours, and the bad smell comes into my flat and gives me headaches. Some neighbours smoke and cause the fire alarm to go off late at night. It wakes me up and scares everyone in the building. I also went to the office for help, but nobody explained things properly or helped me. I made complaints before, but still nothing changed. I feel very unhappy and stressed. Every day I must walk up to the fourth floor many times, and carrying shopping bags upstairs is very difficult. I pay a lot of money, but I do not feel comfortable living here.
Disappointing experience with this lettings agent. Communication has been consistently poor throughout our tenancy, and we have now been waiting over a month for responses to multiple emails. Issues are either ignored completely or dealt with incredibly slowly, leaving us to chase for updates. Any lettings agent should provide timely communication and basic support when problems arise, but unfortunately this has not been our experience at all. The lack of responsiveness and inactivity has caused unnecessary stress and frustration.