Estate Agent CompareAdd your business
← Back to Derby
Frank Innes Sales and Letting Agents Derby

Frank Innes Sales and Letting Agents Derby

4.5(525 reviews)See reviews ↓·Derby

About the company

Frank Innes Derby is an estate and lettings agency covering all areas in Derbyshire. Scott Cutbush is the Senior Branch Manager, has worked for the company since 2001 and has over 15 years based in Derby. Lydia is the Lettings Branch Partner and has worked for Frank Innes Derby since 2014. The team has over 65 years of combined experience. The branch offers sales, lettings and financial services. It provides three methods of sale: Private Treaty, Modern Method of Auction and Traditional Auction.

The branch has experienced mortgage and protection consultants. Frank Innes is a trading name of Countrywide Estate Agents Limited for sales and of Countrywide Residential Lettings Limited for lettings. Countrywide Residential Lettings Limited is a member of and covered by the ARLA Propertymark Client Money Protection Scheme. The branch markets properties on national property websites such as Rightmove and Zoopla.

What customers say

Based on genuine customer reviews

Sales, lettings and mortgage services are the core of what this Derby branch handles, and the feedback gathered from transactions covers each of those areas. Purchasers describe being kept informed from the first viewing through to completion, with the sales team named individually for their professionalism during viewings and their warmth towards tenants still living in a property being marketed.

On the lettings side, a recurring theme is the speed and clarity with which the process is handled: several tenants note that questions and concerns were answered promptly and that nothing was considered too much trouble. Named members of staff appear repeatedly, including Laney, Ellie Slater and Lydia, praised for guiding renters through viewings, referencing and key handover, and for making a first let efficient and comfortable.

Mortgage advice also draws specific credit, with Luke Nixon and Sammi Anderson thanked for explaining complex details plainly and for proactive updates that removed the need for chasing. Reviewers frequently describe background checks and referencing as the slower part of the journey rather than an issue with the service itself. First-time buyers and landlords alike mention being supported through unfamiliar stages, and the same names come up again for responsiveness and a personal manner.

Mortgage brokerEstate Agent

Reviews

Reviews are taken from publicly available sources.

MM
Mohammad Mustafa25 August 2026

Absolutely wonderful service from start to finish! The agent was kind, patient, and always kept me updated. They understood exactly what I needed and made everything so smooth and stress-free. I couldn’t have asked for better help — truly 5 stars! Thank you so much!😊

SN
Susan Nash18 August 2026

Lydia was a fantastic letting agent for my property in Derby! Her communication and professionalism made the whole process of my first let really efficient and comfortable. Would definitely recommend Frank Innes!

KR
Karen Riley2 July 2026

I would like to send massive thanks to the sales team....Liv,Leah, and Ramon . My home was being sold,with myself as a tenant, on every viewing your team showed total professionalism with all prospective buyers. Along side their professional characteristics, they showed both warmth.and empathy for me as a tenant. I can't praise them enough. Many thanks to all involved. Overall an amazing team.

MK
Maninderjit Kandola1 July 2026

Renting a from Frank Innes, Ellie Slater has helped me out every step of the way. Great customer service and would go out of her way to make sure I could receive the keys to the new house asap. Background checks and references took some time but that was no fault of Ellie or Frank Innes. Would highly recommend. They’ll help you out every step of the way.

AK
Ahsan Khan1 July 2026

We secured our mortgage and purchased our home through Frank Innes, and Luke Nixon was outstanding throughout. Luke demonstrated a high level of professionalism, clear communication, and expert knowledge from initial enquiry through to completion. He was proactive with updates, explained complex mortgage details in plain terms, and ensured there were no unnecessary delays or chasing required. His team were equally responsive and supportive at every stage. For anyone looking for a trustworthy, diligent Agency I would highly recommend requesting Luke Nixon. 5 star all the way

GC
Gaurav Chopra30 June 2026

I had a fantastic experience with Frank Innes. Since this was my first time letting out my home, I had millions of questions. Euan was incredibly patient, took me through the entire process step-by-step, and made sure I understood everything clearly. Highly recommend their services!

ID
Isabell Drew25 June 2026

Had such a good experience with Frank Innes Derby during the process of buying our first house. Was kept in the loop all the way through and the sales team have been so helpful throughout the process. Definitely recommend

Estate agents in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1haart Estate and Lettings Agents Derby★ 4,81429Yes
2Frank Innes Sales and Letting Agents Derby (this page)★ 4,5525Yes
3Ashley Adams Estate Agents Derby★ 4,4550Yes
4Cope & Co - Estate and Letting Agents Derby★ 4,2476Yes
5Leaders Letting & Estate Agents in Derby★ 4,21128Yes
Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–14:00
SundayClosed