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Sarah Mains Estate & Letting Agents Newcastle

Sarah Mains Estate & Letting Agents Newcastle

4.8(407 reviews)See reviews ↓·Newcastle upon Tyne

About the company

Sarah Mains Residential operates as an estate and letting agent with branches throughout Newcastle and Gateshead. The company trades under the name Sarah Mains Residential Sales & Lettings. The legal entities Sarah Mains Residential Ltd, Sarah Mains Residential (Whickham) Ltd, and Sarah Mains Residential (Newcastle) Ltd are each registered in England & Wales.

The company serves Low Fell, Whickham, Newcastle and surrounding areas. It offers property sales, lettings, land, and auction services, as well as instant and free property valuations and virtual marketing appointments.

What customers say

Based on genuine customer reviews

First-time buyers, renters and sellers in Newcastle upon Tyne describe a consistently smooth experience with this estate agent, and communication emerges as the quality that recurs most across feedback. Several reviewers highlight how quickly queries are answered and how staff keep in touch at every stage, from initial valuation through to completion. Prospective tenants are described as being properly vetted, with properties let to suitable applicants within a short period, while buyers note that documentation was completed within days and keys handed over swiftly.

Named members of staff receive particular praise: Donna is repeatedly mentioned for her work in sales progression and for keeping clients updated, Kelly and Lucas Warnock are singled out for their helpfulness and guidance, and Jacob is credited with developing a considered selling strategy, organising photography and video, and communicating clearly.

The friendliness and professionalism of the team come up often, as does the sense that staff genuinely want to make the process easy. Tenants and buyers alike mention being kept informed after moving in, and one seller recalls a house-warming gesture from a member of the Chappel House branch alongside detailed advice about the property. The recurring theme is responsive, personable service that carries through to the end of a transaction, with advice on the property itself remembered long after the keys changed hands.

Estate Agent

Reviews

Reviews are taken from publicly available sources.

JS
Jorgia Strong10 July 2026

Honestly, I have never been happier with an estate agent. From the minute I instructed them, everyone was so helpful and quick to answer any questions. The sales progression is like no other estate agent, Donna was incredible, she kept me up to date every single step of the way, she reassured me multiple times and put my mind at ease when things got complicated with the solicitors and stepped in to help me when she didnt have to. Without Donna, I dont know if my sale would have gone through at all! I couldnt thank her and the team enough for their support and I would highly recommend them a million times over.

CM
Caitlin Murphy9 July 2026

After having a bad experience with another agent we decided to put our house up with Sarah Mains and they have been great. Everyone we have spoke to has been fantastic but Donna in sales progression was absolutely amazing. She was so helpful throughout the whole process and an absolute credit to the company.

AM
AJAY mangalore19 June 2026

I had to deal with Sarah Mains , Jesmond recently for the purchase of a flat in Jesmond. The staff were polite, friendly , responsive and always willing to help. There were occassions when I could not get the person dealing with the purchase but they always made it a point to call me back. Thank you team. Regards Ajay Ramachandran

BS
Ben Skee18 June 2026

I sold my property through Sara Mains and had a first class service all the staff were excellent I would like to give a special shout out to Donna in sales progression she keep me updated at every stage and always got back to me if I had any questions she made the whole process stress free and I would highly recommend using Sarah Mains.

S
Shaf15 June 2026

Sarah Mains has been absolutely fantastic from the beginning of my house buying journey to the very end. All of the staff that dealt with the sale of Bellister Grove have been super friendly and professional. Special shout out to Donna from Chappel House branch who presented me with a lovely house warming gift and gave me her in depth advice about the property. If I’m ever looking to buy another property or sell a property I will only go to Sarah Mains. Thank you so much for an extremely smooth experience.

SD
Sam Dickinson1 June 2026

Sarah Mains were exceptional throughout the whole process, they are in a different league to their competitors. When we decided to sell our house we obtained 5 different valuations. Some didn't bother to view the house before giving their valuation and didn't seem overly bothered. Jacob came, clearly cares about what he does, developed a strategy for selling with us, organised amazing photos and video. His communication was excellent throughout. Not only that, everyone we spoke to or handled our case was amazing. Kelly was always prompt, friendly and extremely efficient. Donna was also great to speak to and a huge asset when times got slightly difficult. I was often hearing information from the team at Sarah Mains before hearing it from my solicitor. I couldn't recommend Sarah Mains enough. There's a brilliant team there operating a different model to their competitors...and it's clearly to their advantage. Thank you to the team at SM.

BE
Blossom Escobar27 April 2026

"I had a fantastic experience with this letting agent. They were professional, responsive, and genuinely helpful throughout the entire process. They made finding and securing my new home easy and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything ran smoothly. I highly recommend their services to anyone looking for a reliable and friendly letting agent."

Estate agents in Newcastle upon Tyne compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Newcastle upon Tyne are compared.

RankProviderRatingReviewsOpen Sat.
1Jack Harrison Estates★ 5,0122Yes
2Sarah Mains Estate & Letting Agents Newcastle (this page)★ 4,8407Yes
3Northwood Newcastle★ 4,7441Yes
4Hive Estates Ltd★ 4,4484Yes
5Bricks & Mortar Estate Agents★ 4,0467Yes
Contact
+441912403333www.sarahmains.com119-121 St George's Terrace, Jesmond, Newcastle upon Tyne NE2 2DN
Working hours
Monday09:15–17:00
Tuesday09:15–17:00
Wednesday09:15–17:00
Thursday09:15–17:00
Friday09:15–17:00
Saturday09:00–13:00
SundayClosed