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Rory Mack Associates Ltd

Rory Mack Associates Ltd

4.3(83 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

First-time renters and experienced landlords alike describe their dealings with this Newcastle-under-Lyme commercial and residential agency in consistently positive terms. Several customers highlight the responsiveness of the team, with enquiries answered promptly and viewings arranged at short notice without difficulty. Communication is a point that comes up often, particularly from those new to renting who felt guided through unfamiliar processes such as setting up utilities and understanding tenancy obligations. Named members of staff recur throughout the feedback: Danielle is praised for her patience in matching a business to suitable commercial space, Claire for her kindness and willingness to answer questions during flat viewings and moves, and Josh for handling rental property transfers and applications efficiently.

Nikki and Rachel receive credit for transparent, stress-free coordination on residential transactions, while Steve is remembered for ensuring everything was in order at key collection. Owners of mixed-use developments value the team's readiness to address maintenance issues quickly and the competitive fees, described as fair for the current market. Long-standing experience across north Staffordshire is noted as an asset for commercial lets, and applications are frequently completed within a few weeks, with the whole team working together from first enquiry to handover.

Commercial agentProperty management companyEstate agent

Reviews

Reviews are taken from publicly available sources.

KP
Katie Parker3 August 2026

I have transferred two of my rental properties to Rory Mack from Bjb and can 100% recommend them above all others. They are always contactable and attentive to any issues. Their fees are more than competitive in the current market. Josh has been a breath of fresh air to deal with.

RF
Rogoz Florin16 July 2026

"Moving to a new home can be an incredibly stressful journey”, but working with Rory Mack Associates - and specifically with NIKKI BARRETT and RACHEL - has been an absolute masterclass in professionalism, efficiency, and human kindness. From the very first second, NIKKI went above and beyond to guide me with flawless communication, keeping everything perfectly transparent, secure, and stress-free. RACHEL was equally outstanding on the ground, making the key handover an incredibly welcoming and seamless experience. “They don't just manage properties; they truly care about people and build bridges of trust” !. If I could give them “100 stars”, I would do it in a heartbeat. Thank you from the bottom of my heart, Nikki and Rachel, for making my new beginning so beautiful. “You are the absolute gold standard of the UK housing sector! Highly, highly recommended!"

PS
Pete Salt25 June 2026

With 30 years plus of experience in the north Staffordshire area Rory Mack has the expertise that I needed for my commercial let . Seamless and so professional can only highly recommended the whole team

JS
Jayne Shore16 May 2026

I would like to thank Josh and the staff at Rory Mack Associates for the prompt, smooth, professional approach to our recent house application. Everything was explained and we were guided throughout the application. We had everything sorted within 3 weeks, absolutely amazing. Thank you 😊

KC
kathryn clayton23 April 2026

I would highly recommend Martin and Steve to anyone wishing to sell a commercial property. My experience has been second to non. Very professional team always going the extra mile. The office team in particular Blair was always polite friendly and helpful . Martin’s advice, professional attitude gave me great confidence in finding the perfect buyer for my property. Martin is a credit to his profession and Rory Mac. Fantastic guy! (Keith )

TM
Thomas Mccallum15 December 2025

I recently moved into an appartment in Stoke with Rory Mack, and I have had an excellent experience with the letting agent, Claire Jinks who has been so easy to talk to and has adressed all my concerns and questions. Thank you, Claire!

EH
Elena Hammond11 December 2025

I was extremely pleased with the professional service and support I received from Martin, Commercial Property Director, during the sale of my commercial property. Despite the complexity of the transaction, Martin handled everything with exceptional calmness and professionalism. Thank you to Martin and the entire team for their outstanding work. I would highly recommend their services.

Commercial property agents in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Stoke-on-Trent are compared.

Contact
+441782715725www.rorymack.co.uk37 Marsh Parade, Newcastle-under-Lyme, Newcastle ST5 1BT
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed