Romans Estate & Lettings Agents Reading holds a 4.3 rating from 1,031 Google reviews. Reviewers repeatedly praise staff including Khim Bahadur Gurung, Jessica Phillips, Matthew Leigh and Kaitlyn Young for professional, responsive communication across lettings, sales and property management, with one seller noting a patient, non-pushy approach and multiple viewings secured within the first week of listing. Landlords managing properties remotely also describe consistent, hands-on support from local contacts. The recent reviews fetched were uniformly positive, though the overall rating suggests some less favourable experiences exist outside this sample.
Reviews
4.3 / 5 · 1031 totalI’ve really enjoyed my experience with Romans. It was my first time ever to rent a house and the process was very smooth and well organised. Special thanks to Khim who was extremely helpful, always communicating with us, and always happy to answer all my questions.
I would like to express my sincere gratitude to the team at Romans Reading, and in particular to Khim Bahadur Gurung, Lettings Consultant, and Sal Correia, Lettings Move Manager. They provided exceptional support throughout the entire process of renting my new home. I initially contacted Romans regarding a particular property advertisement, but Khim immediately suggested an even better option that perfectly suited my needs. He arranged a viewing on the very same day and continued to support me at every stage of the tenancy process. He also found a very favourable payment arrangement for me and was even able to negotiate an earlier move-in date at my request, which I greatly appreciated. Sal was equally professional and helpful. She was always courteous, responded very promptly to all of my enquiries, and did everything possible to ensure that I felt comfortable and reassured throughout the process. I am truly grateful to both of them. What could have been a very stressful experience turned out to be remarkably smooth and straightforward thanks to their professionalism, dedication, and kindness. I would highly recommend their services to anyone looking to rent a property.
Securing a rental property right now is incredibly stressful, but the team at Romans made the entire process seamless. A huge thank you to Lucky Sherpa and Khim Bahadur Gurung who looked after our application. They were professional, reassuring, and kept us updated every step of the way through referencing. Move-in day was completely hassle-free, and the property was handed over in good condition. After some poor experiences with other high-street agents, Romans has been a breath of fresh air. Highly recommend!"
⭐⭐⭐⭐⭐ I had a great experience with Romans Estate & Lettings Agents in Reading. Courtney, and especially Nischal, have been incredibly helpful throughout the entire process. They made what could have been a stressful experience so much easier. Nischal went above and beyond by taking the time to call me back, explain every step of the process, and answer all of my questions. Their support and clear communication really helped me with my move-in and gave me confidence every step of the way. Thank you both for your professionalism, patience, and excellent customer service. I would highly recommend Romans to anyone looking for a reliable and supportive letting agent.
⭐️⭐️⭐️⭐️⭐️ Outstanding service from Matthew and Hannah – truly exceeded expectations! I have used Romans in the past and have never been disappointed, but this time they completely exceeded expectations. From the very start, Matthew Leigh was fantastic. He showed an incredible amount of patience throughout the initial process, which was deeply reassuring. What I appreciated most was that before I had even signed the contracts to sell the house with him, he wasn't pushy at all—whereas many other agents definitely would have been. Within the first week of going on the market, the team secured multiple offers. Before even presenting them to me, they had already graded them by quality, allowing us to have a transparent, open discussion about the pros and cons of each before choosing the best buyer. The completion process took longer than expected, which is when Hannah Rawlings stepped in as the go-between for myself, the solicitors, and Matthew. Hannah was just as amazing—constantly chasing updates and keeping everyone firmly in the loop. We hit a few stumbling blocks along the way, including a rather aggressive mortgage survey. While other agents might have pressured me to reduce the agreed price just to close the deal, Matthew stood firm. He navigated the situation perfectly and negotiated like a true professional. Matthew has all the hallmarks of a brilliant leader, and I would be genuinely shocked if he doesn’t become the manager of the Reading branch over the next few years. If you want a team that genuinely deserves a five-star rating, look no further than Matthew, Hannah, and the Romans team. Thank you all!
I’ve had a really positive experience with Romans Property Management in Reading. From the beginning, the whole process was handled professionally and smoothly, and the team were always supportive and responsive whenever I needed help. A special thanks to Jessica, who has been incredibly helpful throughout. She always responds to queries quickly, explains everything clearly, and genuinely makes the process much less stressful. Her friendly and professional attitude really stands out, and it’s reassuring to know there is always someone willing to help whenever needed. Any questions or concerns I’ve had have always been dealt with efficiently and professionally. I would definitely recommend Romans Property Management to anyone looking for a reliable and supportive estate agency in Reading. Thank you again to Jessica and the whole team for all your help!
We recently completed our house purchase and had an excellent experience working with [Jessica Phillips]. They were professional, responsive, and supportive throughout the entire process. Communication was always clear and timely, and they helped keep everything moving smoothly during what can be a stressful time. We really appreciated their help and would happily recommend them.