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PR Property

PR Property

3.7(127 reviews)See reviews ↓·Luton

About the company

P&R Property is a local, independent letting agent and property management business based in Luton. The company has been operating since the 1970s and has been in business for more than 40 years. Mark Bowles is a Director. Anne-Marie McAree is Lettings Manager, Connor Crouchman is Sales Manager, and Lisa Brisland is Head of Property Management.

Michelle McGillicuddy is a Property Manager, Luca Saudella is a Property Broker, Timi Odunlami is an Administrator, and Becci Pritchard works in Accounts. P&R Property offers services including free valuations, selling houses, finding houses, rental property, landlord advice, lettings management, and lock-up garages.

What customers say

Based on genuine customer reviews

Residential lettings, property management and commercial estate agency form the core of what this Luton firm offers, and feedback reflects both the strengths and the friction that tenants and landlords encounter. Longer-term occupants speak warmly of stable tenancies, with households staying two years or more and one resident settled for seven months in a flat described as peaceful and comfortable. Kay Chapman draws particular praise for replying quickly to queries and arranging alternative contacts during leave, while Lisa is thanked for guiding a six-month let that ended when the tenants completed on their first home.

Landlords highlight the use of trusted local tradespeople and fast resolutions, including one repair sorted within a day, alongside advice on rental legislation. A recurring complaint concerns deposit returns and end-of-tenancy charges, with former occupants disputing deductions for painting and repairs they say were never carried out. Communication around agreement endings also draws criticism, as tenants report that reminders were absent and explanations shifted over time. Alongside residential work, the business covers commercial estate agency, property development and self storage, so landlords and companies can deal with sales, rentals and management through one office.

Apartment Letting AgencyCommercial property estate agentEstate agentProperty DeveloperProperty Rental AgencySelf storage facility

Reviews

Reviews are taken from publicly available sources.

T
Toni22 August 2026

I personally have not dealt with this company but my family member has. He paid £2300 for a deposit and after "repairs" they say he owes them money, the repairs came to around £1500, (£750 on painting & decorating....that WE would of done had he had permission to paint, our family has decorating qualifications, its a family trait) so HOW does my family member OWE YOU money? All the repairs he reported never got fixed, and now he's getting charged for them, worst estate agent going, stay away from them. They've caused my family member an unbelievable amount of stress. They also take weeks to reply to anything you email about. They're all nice to you until they've got your deposit and monthly rent and then they're not!! Steer well clear!!

MF
Martin Fennsome23 January 2026

Mark and team went above and beyond to get sale of my property through. They were always helpful and polite and answered all queries under stressful circumstances. I would definitely recommend them as first class estate agents.

RD
Rus Dida8 January 2026

I highly recommend Leaders for their outstanding customer service. I would like to express my sincere appreciation especially to Michelle Warhurst Marla, whose professionalism, responsiveness, and commitment were truly exceptional. Michelle supported me throughout my situation with clarity, care, and efficiency, ensuring that everything was handled smoothly and professionally. I would also like to highlight the exceptional attitude of my landlord, who was understanding, reasonable, and open to discussion. Thanks to this cooperative approach, the matter was resolved easily and amicably. Overall, an excellent experience and a service delivered to a very high standard.

RR
Richard Reilly5 December 2025

I give this five stars because of the lovely lady I had most of the contact with and that was Lisa Brisland. Every contact with her was always a pleasure, and she always tried her best to sort everything out.

GT
Govindareddy Thontla4 December 2025

Hi, Is there no option for 0, otherwise I will give 0. This is one of the scam properties I have ever seen in the UK for 3 years. I have moved from other properties, but they don’t hold my advance amount. These guys didn’t return my advance, and they don’t stand by their words, “what they said to me”. They changed their words for their convenient. They don’t give proper answers and still blame us. They don’t give reminders of our agreement ending. I already mentioned twice that we are moving to this property, and my agreement ends next month. At that time, they didn’t tell us anything about a return mail. In the end, they cheated me. I don’t mention her name because I know the value of this job. I lost nearly £1500 from my own pocket. Please don’t trust them. If one person sees this review and saves their money, I will be happy.

NP
Neville Petit7 November 2025

All staff have been highly professional with the sale of our house. Communicated well and followed up as promised. Connor, Oliver and Mark have all been very helpful and taken the stress out of the process. Will definitely use again. Highly recommend.

AS
Aamer Sohail5 August 2025

We rented through P&R property for a shorter period of 6 month before we purchased our first home, amazing service from start to end of our tenancy. A big thanks to all the team, especially to Lisa who was always very helpful and professional. I would highly recommend. Thank you!

Letting agents & property management in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Promptmove Estates & Lettings★ 4,9682Yes
2Collective Property Co. Luton★ 4,4205Yes
3LT Properties★ 4,493No
4My Estate Luton Limited★ 4,3135Yes
5PR Property (this page)★ 3,7127No
Contact
+441582720777www.pandrproperty.co.ukKingham House, Kingham Way, Luton LU2 7RG
Working hours
Monday09:00–18:00
Tuesday09:00–18:00
Wednesday09:00–18:00
Thursday09:00–18:00
Friday09:00–17:00
SaturdayClosed
SundayClosed