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Penrose Estate Agents Luton

Penrose Estate Agents Luton

4.7(1654 reviews)See reviews ↓·Luton

About the company

Penrose Estate Agents Ltd is a company registered in England. Its directors are Adam, Ben, and Richard, who grew up together in Luton & Dunstable. The directors have 50 years of experience in the estate agency business, all in Bedfordshire. The team has local knowledge and expertise of the Bedfordshire property market. The company operates in Luton, Dunstable, Houghton Regis and surrounding villages. It offers buying, selling, and renting services. The company is a member of Propertymark.

What customers say

Based on genuine customer reviews

Property viewings, sales progression and first-time buying sit at the centre of the experiences described by customers of this Luton agency. Arham and Arhum are named repeatedly for the way they handle appointments, with buyers calling them professional, friendly and well informed about each home, answering questions patiently and honestly without applying pressure. An aspect raised across a number of reviews is the unhurried atmosphere of viewings, which gives people room to consider a property properly. Mr Ben is praised for his depth of knowledge, for arranging appointments quickly after an enquiry and for offering practical ideas on how a home might work for a growing family or a rental portfolio.

Several customers mention Kayleigh Brown by name for steering purchases through to completion and staying responsive and reassuring well after the sale has finished. Jon is credited with a competitive sales fee, while Salman is singled out for negotiating between seller and buyer to reach an agreed price. Sellers describe offers arriving within the first days of marketing, and the wider team is noted for easing the whole transaction, with reviewers repeatedly highlighting the patience shown to first-time buyers and the willingness to keep answering questions after completion.

Reviews

Reviews are taken from publicly available sources.

MM
Mohammad Mafooz29 August 2026

Arhum shown me a lovely family home which we found very ideal he was well prepared and stayed informative letting me take my time without feeling rushed as well as respecting my personal space. He shown passion for what he does and is someone i would recommend viewing a property with for sure.

NI
Naima Islam25 July 2026

We had a great experience with Penrose Estate Agents, especially Kayleigh. As first-time buyers, she was so helpful, patient, and reassuring, making the whole process much less stressful. Even after we completed our purchase, Kayleigh was still happy to answer all our questions without hesitation. We really appreciated all her help and would highly recommend Penrose Estate Agents. Thank you, Kayleigh!

N
N20 July 2026

What an absolutely brilliant estate agency! From start to finish, the whole team made the selling process smooth and stress-free. A huge thank you to Jon for offering me a competitive sales fee, Salman for negotiating the best possible price between myself and the buyer to get the deal over the line, and Ben, who conducted the viewings and secured a couple of offers within the first few days. I genuinely expected my property to be on the market for at least a couple of months, so this was above and beyond what I expected. I'd also like to thank Oz, Joe, Mel and Ray for their contributions throughout the process, and a special mention to Kayleigh, who was incredibly proactive in liaising with the buyers and solicitors throughout the process and ensured we completed on the agreed date. I'm so glad I chose this team after getting 3 companies to value the property. I wouldn't hesitate to use them again and would highly recommend them to anyone looking to sell their property. Honestly what a well run estate agency and brilliant service!

DL
Diana Loredana16 July 2026

I recently bought my home through Penrose, and I cannot recommend them highly enough. We worked directly with Kayleigh Brown, who was an absolute star throughout the entire process. Kayleigh was incredibly professional, highly responsive, and made what is usually a stressful experience feel completely seamless and straightforward. Her guidance, transparency, and dedication gave us peace of mind every step of the way. If you are looking for top-tier real estate services and a team that genuinely cares, I highly recommend Penrose and, in particular, Kayleigh!

B
BM14 July 2026

Ben was a great agent who helped show us a property we were interested in. He was happy to answer any questions and was giving us great input and advice on what we can do to the property in the future. We had a lot of questions regarding accessiblity and he was happy to answer them with patience and a smile. Thank you Ben for a great viewing and friendly service. :)

AA
Ali A10 July 2026

I had a viewing with Arhum from Penrose Estate Agents in Luton and was genuinely impressed with the service. Arhum was professional, friendly, and extremely knowledgeable about the property. He took the time to answer all of my questions honestly and never made me feel rushed or pressured. The viewing was well organised, and his communication throughout was excellent. It’s refreshing to deal with someone who is approachable, reliable, and genuinely interested in helping you find the right property. I would highly recommend Arhum and the team at Penrose to anyone looking to buy or rent a home. Thank you for such a positive experience!

TT
TAHIA TAUFIQ8 July 2026

Penrose genuinely helped us when we needed it most. My husband and I were looking for a place to rent in Luton. We had been promised two viewings by two different agencies, so we took a day off work and travelled to Luton. However, when we arrived and called them, we were told that both viewings had been cancelled without any prior notice. We didn't know what to do after travelling such a long way. We came across Penrose's phone number on the internet and gave them a call. They invited us on a viewing on the very same day. The property was lovely, and we ended up renting it. It is now our beautiful home. The entire process was smooth and hassle-free. The team is always responsive to emails and phone calls. Just yesterday, I called about an issue with one of our power outlets. Alice answered the phone and patiently took the time to guide me through resolving the problem. She was incredibly professional, kind, and helpful. We're so happy we chose to move with Penrose. Highly recommended!

Estate agents in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Abbey Property★ 4,93783Yes
2Venture Residential★ 4,81237Yes
3haart Estate and Lettings Agents Luton★ 4,71222Yes
4Penrose Estate Agents Luton (this page)★ 4,71654Yes
5Leaders Letting Agents in Luton★ 4,51140Yes
Contact
+441582280818www.penrose-ea.com386 Hitchin Rd, Luton LU2 7SR
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–16:00
SundayClosed