Martin & Co Birmingham City Lettings & Estate Agents holds a 4.4 rating from 981 Google reviews. Several reviewers praise agents including Lucas, Kieden, Sufyan and Jess for responsive, thorough communication throughout viewings and lettings, with one landlord specifically highlighting excellent rental law knowledge and speedy responses. However, there are also serious complaints, including one prospective tenant describing being treated differently from another viewer in a way they felt reflected racial bias, and separate reports of a cancelled viewing with short notice and being shown an unfurnished property in error. Prospective tenants may wish to note these accounts alongside the otherwise positive service reports.
Reviews
4.4 / 5 · 981 totalLucas was professional, friendly, and very responsive throughout the process. He answered all of my questions clearly and made the viewing and application process smooth and straightforward. I appreciate his support and would happily recommend him to anyone looking to rent a property.
Kieden has been very responsive and gave us a lovely, thorough virtual tour and great follow-up post tour so we could view the property again after the call.
My family and I arrived at the property at the same time as another prospective viewer, who was a white lady. When the agent arrived, he did not greet us or even say hello. Instead, we were told that he did not have the key to the property and that another viewing would need to be arranged. However, after we left, I saw that the white lady was still at the property. I do not understand why we were asked to leave while she appeared to continue with the viewing. This left me feeling that my family and I were treated differently. We are a brown family with a good income and attended the viewing in good faith. Based on what happened, I feel that we may have been treated differently because of our race. If this is the case, it is completely unacceptable.
Applying for houses has been a nightmare of a process in this day and age but I was pleased at how smooth and quick the process was here! I'd like to personally thank Sufyan for his great communication and help whenever we had an issue and for making the process relatively painless, thanks :)
Very disappointing experience. I travelled to attend a scheduled viewing, only to receive a phone call when I was approximately five minutes away to say the property had already been taken and the viewing was cancelled. I then agreed to view an alternative property, waited over an hour, and was shown an unfurnished property even though I had never requested to view an unfurnished property. As a result, I spent several hours travelling and waiting, incurred unnecessary travel costs, and lost valuable time. I also received emails inviting me to view properties that I had not arranged, which added further confusion.
“Had a great experience during the apartment viewing. The agent was professional, friendly, and very helpful throughout the appointment. They answered all my questions clearly and made the whole process smooth and comfortable. Really appreciated their time and support — highly recommend!”
Jess is an absolute gem! From start to finish, she was incredibly responsive and helpful throughout the entire process of acquiring our properties. What really stood out was her dedication. She even responded to our queries during her annual leave without hesitation! You couldn’t ask for a more committed and reliable agent. If you’re looking for someone who genuinely goes above and beyond, Jess is your person. Highly recommend!