James Laurence Estate Agents

I had an extremely disappointing experience with this estate agency and would strongly encourage anyone considering renting, buying or selling through them to think carefully. After progressing through the rental application process, our application was withdrawn at the very last minute with little communication or explanation. We were then told that the landlord wanted to increase the rent. Despite agreeing to the higher rent to avoid losing the property, the agency failed to keep us informed of the outcome or provide any meaningful updates. The lack of communication and consideration caused an incredible amount of unnecessary stress. We have two young children and had spent the weekend preparing for our move. We were around 90% packed and ready to leave, only to be left in limbo with no answers. To make matters worse, I submitted a formal complaint about how the situation was handled, but no proper complaints procedure has been followed and no genuine attempt has been made to address or resolve my concerns. I understand that landlords can change their minds and that not every tenancy proceeds as planned. However, the way this agency handled the situation was unprofessional, inconsiderate and lacking in basic communication. A simple update or honest explanation would have made a significant difference. Based on my experience, I cannot recommend this agency. If you're looking to rent, buy or sell through them, be aware that communication and customer care may fall well below what you would reasonably expect.

After a not so good experience with a different agency I switched to James Lawrence and had a great experience selling a house with Tom and Karan. They always kept me up to date so I knew what was going on at every step of the way, I would happily recommend and use them again

Henry looked after us following our offer being accepted. He was fantastic at keeping us updated with progress and next steps and, as the final days before completion approached, really pulled out all the stops to ensure the whole chain was able to meet the moving date deadline, always on the ball and a pleasure to have his support in our buying journey.

I can’t fully explain how brilliant I think all the guys at James Laurence are. They have helped us to sell our house and without their input, I very much doubt we could have bought our new house either. They have been patient, honest and transparent in their dealings with us. Always available and help to find solutions to our issues. Tom and Karan have been amazing. Henry is a superstar and his way to handle the process for our chain has gone way above and beyond anything I have ever seen. We have dealt with many estate agents in the hope of finding our next house and none of them can lick the boots of James Laurence. You’d be absolutely nuts to choose any other estate agents.

I had a fantastic experience working with Tom & Henry at James Laurence Estate Agents for my purchase. From the very first interaction, they were professional, knowledgeable, and always willing to help. What really stood out to me was their clear and consistent communication. They kept me updated at every stage of the process, ensuring that everything moved smoothly. Whenever I had questions or needed clarification, they were always quick to respond and incredibly helpful. Both Tom and Henry went above and beyond to make sure everything was handled efficiently. Their expertise and attention to detail made the entire buying process stress-free and straightforward. I genuinely appreciate all their hard work, and I wouldn’t hesitate to recommend James Laurence Estate Agents—especially Tom & Henry—to anyone looking for a reliable and professional team.

I first purchased a property from JL earlier this year and found their hands on approach and attention to detail a refreshing change. Due to Henrys hard work during the purchase I instructed them to sell my house. Over the last 40 years I have bought and sold over 17 properties and have never come across a more knowledgeable & hard working estate agent. I have never had a property sell and complete as quickly! Tom was fantastic throughout the whole process and Karan with the viewings. I would highly recommend them whether you are purchasing or selling. The attention and care the team put in is second to none.

I sold my house with James Laurence and I received the best care I could possibly ask for. The agents were honestly great and were extremely accommodating, friendly, punctual, communicative and informative. I received regular updates about viewings and they were prompt to answer any of my inquiries. My sale happened very smoothly and the whole process was very quick. I would highly recommend them.