Mansons Property Consultants

Very poor experience. We moved into a house that had slugs on the bottom floor and an unusable back garden due to it being filled with rubbish. The slugs remained an additional tenant throughout our stay. When we moved out we left the house in a satisfactory and clean condition with us having cleaned it just before moving out. Mansons are renovating the house with large scale building work however still decided it was appropriate to charge us a cleaning fee, something that they must've clearly missed on last years tenants based on the initial state of the house.

Thank you Mansons for a more than satisfactory experience as a letting agent who then very successfully sold my rental property to existing tenants. Very smooth transition, excellent communication between conveyancers (who Mansons recommended), tenants and myself. Just over three months from agreement to market prperty to completion of sale. Faultless and to be highly recommended.

Mansons have provided an excellent service while I was transitioning into my new home. Isabella was very reassuring and maintained great communication throughout the process. Andy was welcoming and friendly on the check-in day, which made a big difference. Daisy has also been very professional and helpful since moving in. Overall, I’m very happy with the service so far and appreciate the support from the team.

I recently sold my flat at Mansons, with Deborah Thorpe. The service was fantastic. I believe the valuation and marketing was accurate and supported good offers within days of marketing. Deborah then continued to liaise appropriately between myself, the buyer and solicitors to keep the process moving, going beyond her obligations. I very much apppreciated the approach Mansons adopted and the support provided. I would have no hesitation in recommending Mansons in the future.

DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!

AVOID *** Terrible experience as students and we completely feel as though we have been taken advantage of! Communication was always unhelpful and maintenance issues always took months to be resolved. Full deposit was never returned as they stated it was left unclean even though the inspector stated it was in the best condition he had seen. Make sure to take thorough photos of the property’s condition/ cleanliness when you move in — if you don’t, like us, they’ll use it against you at the end of the tenancy. They quite frankly try to make money out of you as and where they can.

We found our rental apartment through Mansons. The team was friendly, helpful, and highly professional throughout the process. We’d definitely recommend them!