Kingston Property Services Limited holds a 3.9 rating from 680 Google reviews. Several reviewers praise customer advisor Helen Trotter for being patient, helpful and taking ownership of maintenance queries over the phone. However, a number of reviews describe recurring problems with actually getting issues resolved, including long-neglected repairs, a fire-risk external door left unfixed for months, unclear or disputed contractor billing, and difficulty reaching the company or getting replies to emails. Prospective clients may wish to ask about response times for repairs and how billing for contractor work is handled before engaging the company.
Reviews
3.9 / 5 · 680 totalDo not do any business with this absolutely abysmal company. They will happily take your monthly service charge but will become incredibly defensive if you ever make a complaint about their service. They will provide vague answers for a while and then eventually the property manager will come in with a rude email shutting things down simply because they don’t want to talk about it any more.They will just say “it’s not our fault” with no evidence — it’s quite fascinating. I’ve reported them to the property ombudsman multiple times this year due to how neglectful and unhelpful they are with complaints. They will lie through their teeth just to avoid any accountability. Luckily from reading other reviews here and from other sites, more people have realised this too and Kingston have a poor rating, as they should. Kingston, if you’re reading this. You should be thoroughly ashamed with yourselves.
Spoke to Helen Trotter : Customer Advisor regarding a few maintenance issue with my accommodation. Lovely person to speak to on the phone. Very much a people person and explains everything she was doing to process my query and left me very satisfied with the service.
I am incredibly annoyed and frustrated with Kingston Property Services. Every single year, the maintenance of our property is completely neglected. Nothing ever seems to be looked after or maintained, and every year I am forced to contact them myself just to ask what we are actually paying for. It should not be the resident's job to chase a property management company to get them to do basic upkeep. What makes it worse is the double standard. While they are entirely non-existent when it comes to doing actual maintenance work, they are incredibly fast when it comes to chasing up payments and invoices. Their financial department is lightning-fast, but their service delivery is shocking. If you want a company that takes your money instantly but does absolutely nothing to earn it, Kingston Property Services is the one for you. Avoid if you actually want your property looked after.
I live in one of their properties. They send me an e-mail. I am not allowed to reply. I am not allowed to send them an email via their website. They have failed to fix a dangerous external door for many months. I believe it to be a fire risk. I have phoned them during their claimed opening times. The amiable person taking my call had no idea about what to do and said they would phone me back. Of course not. Absolutely useless.
Called Kingston property services today to report some issues on the estate where I live. Helen the lady who took the call was very helpful. She was patient and logged each of the issues accurately with good humour. So this review is for Helen and the call I made which is five star. Very very important now that action is taken to rectify the issues.
I couldn't have asked for better service from Helen T when I rang on behalf of my mother. Helen was professional and courteous and took full ownership of the problem. She kept me informed of the progress she was making to resolve it. Thank you Helen.
Spoke to Helen Trotter earlier this week as had a couple of issues, she helped me with all of them really easily and efficiently and it was quite refreshing to have such a good level of service these days Thank you