Cheffins Residential Sales & Lettings

Very disappointing experience. Whenever the matter was not in their interest, it took them more than a week to reply. I've never experienced such slow communication with any other agency. It made the whole process unnecessarily stressful and frustrating. I would not recommend this agency.

We withdrew from a purchase through Cheffins after what became an increasingly pressured and unprofessional experience. Throughout the transaction we felt repeatedly pushed for mortgage and solicitor updates beyond what was reasonable, including requests to contact our mortgage advisor directly. At the same time, important due diligence issues we raised — including arranging further builder access and investigating legal concerns relating to access land — were either delayed or met with pressure to proceed within arbitrary deadlines. The final straw was being given a 24-hour ultimatum alongside an exchange deadline before outstanding legal concerns had been properly resolved. Our solicitor had identified issues requiring further investigation, yet we were still being pushed aggressively toward exchange. Buying a property is stressful enough without feeling pressured or spoken down to. We were proceedable, financially strong buyers acting in good faith, but ultimately decided to withdraw and pursue another property where the process would be handled more professionally and collaboratively. Would not recommend this agent and would never use again.

Horrendous customer service and complete lack of accountability If I could give zero stars, I would. We enquired about a highly sought-after 5-bedroom letting and were told there was only one specific day available for viewings. We completely rearranged our schedules and drove nearly an hour (a 2-hour round trip) to attend. Upon arrival, the agent was nowhere to be found. When we called, it turned out the agent had booked us into a completely different 3-bedroom property at a totally different location. Because of their internal administrative blunder, we missed out on the correct property entirely, as it went under offer to people who were actually given the correct address. When we raised this with the branch manager, Christina, instead of apologizing professionally and offering a solution, she actively tried to shift the blame onto us. She argued that because their automated confirmation email contained the wrong address, it was our job to proofread their agent's data entry before traveling. She then bizarrely claimed that because the property was high demand, it didn’t matter that we were sent to the wrong house because we "might not have got it anyway." An absolute masterclass in gaslighting and shocking customer service. They refuse to take responsibility for their own staff's human errors. If you are a landlord, be aware that this agency is actively losing you good, proceedable tenants through pure incompetence and then alienating them afterwards. Avoid at all costs.

Amazing experience! Agent: Sophie Copley was amazing throughout the starting process. She replied to emails quickly and helped us feel confident in what we were signing up for as first time private renters. It was a quick process and we were able to find an amazing house that fit our needs. Experience: Other organisations in Cambridge aren’t as attentive to what we were asking for, after a long wait of seeing houses that weren’t looked after well and the agents not enthusiastic, cheffins was a breath of fresh air. Clean house, clearly well looked after and ready to be viewed! Staff: They are kind and always looking to help even if it isn’t their property or duty to help with. I cannot recommend enough. Thank you 💗

Working with Cheffins during the process of renting our house was incredibly easy, especially thanks to Sophie, who guided us through every step—from viewing the property to completing all the paperwork and finally receiving the keys.

I had a brilliant experience renting a property near the city centre thanks to "Sophie Copley". The entire process was incredibly efficient and professional; Sophie was always responsive to my queries and handled the contract preparation and signing with impressive speed. Her communication is precise and consistently helpful—I strongly recommend her! Since moving in, "Helen" has been managing the property and has been equally wonderful. Any issues I've reported have been handled promptly by professionals. Helen is a highly responsible and effective property manager. Great team overall!

This is one of the best agencies I have ever dealt with. They are always in touch, comply with all legal requirements to protect the interests of tenants and lessees, acting as a professional and qualified intermediary. As a tenant, I am completely satisfied with the work of Cheffins.