Brown&Co

We had an extremely disappointing experience with Brown & Co Estate Agents during the end of our tenancy. They tried to claim a substantial amount from my deposit for issues that were entirely unreasonable, including the removal of an item of furniture that actually belonged to the property owner, alleged missing lightbulbs, and professional cleaning charges for the entire property including carpets that were nearly 20 years old and beyond life expectancy. Many of the deductions appeared to be aimed at improving the property for the landlord to sell, rather than fairly addressing genuine tenant wear and tear. It was particularly concerning that some of the extra items and the amount of money being claimed were added to throughout the process. The claims presented before and during the DPS dispute process were not entirely consistent, which raised questions about the validity of some of the deductions being sought. Throughout the dispute, Josh Bailey's communication was often awkward with no negotiation skills, and there was a clear attempt to pursue claims for betterment rather than what was fair and reasonable under tenancy deposit rules. Rather than acting as an impartial agent, it seemed there was a deliberate focus on maximising the return to the landlord. We were also disappointed by his handling of a small area of mould around the faulty hob extractor fan, as the problem was not addressed fairly or appropriately. Fortunately, the Deposit Protection Service (DPS) reviewed the evidence independently and saw through many of the claims being made. The adjudicator recognised that the property had not been professionally cleaned when we moved in and rejected a significant proportion of the deductions being sought from our deposit. Overall, the experience left us with little confidence in Brown & Co's ability to deal fairly and objectively with tenants. My advice to anyone renting through this agency would be to take extensive photographs at check-in and check-out, keep detailed records of all communication, and not be afraid to challenge deposit deductions through the DPS if you believe they are unfair. Based on my experience, I would not recommend Brown & Co Estate Agents.

We contacted Brown&Co as they had sold another property for us about nine years previously, which had gone very well. We put this property on the market in 2025 and at this point we were introduced to Elisha who dealt with us very professionally. Elisha was always happy to discuss how to move forward and we felt she always kept us informed of what was happening. If Elisha was on another call she called back promptly and was excellent at responding to questions and following things through. We eventually moved in May 2026 and purchased another house through Brown&Co and very much appreciated the patience and time Mason and Sally spent keeping us informed of progress. They were always both very friendly and nothing was too much trouble. Thank you to everyone involved for a successful house move. David and Jane Ramsbottom

We had an excellent experience buying our dream property with Brown & Co - Elisha in particular was outstanding & a first class communicator, assisting & supporting with difficult moments with chain pressure, but also at times assisting at conveyancing level too. We felt that this personal approach, where genuine care was shown, made what can at times be a tiresome & daunting experience, become one of stability & assurance. Thanks again to Elisha at Brown & Co

Elisha was very helpful and approachable. She promptly got answers to all the questions I raised and was a pleasure to deal with.

Seamless communication throughout the process. I'd like to especially thank Theo who worked diligently throughout the process to keep me informed and answer any questions I had. I got responses almost instantly and I am so grateful for the patience and kindness he showed throughout the process, as it was a first time purchase. Everything went smoothly and the purchase was complete in a matter of weeks due to brown & co's help.

Peter Horton and his team have provided an exemplary service. From the very start of engaging Brown and Co to sell our mothers house we have had first class service. I cannot recommend Peter, David and Theo, the sales team, highly enough. Thank you especially to Theo. Very best Judith Hunt

We have moved into our new rented home. A massive thank you to Tiffanie, who was the most wonderful blend of professional and approachable! During the whole process, we had felt continuesly supported and heard by her. She was great with answering any questions we had over email, and when met in person was incredibly down to earth, proactive and kind. Thank you, Tiffanie and the team, we look forward to welcoming the spring/summer in our new home.