City Residential holds a 4.7 rating from 680 Google reviews. Buyers, sellers and tenants in Liverpool repeatedly praise staff including Finlay, Lexie and Dovy Petronis for quick, proactive communication and flexibility around viewings, with one tenant describing maintenance issues as consistently resolved promptly without the need to chase. Several reviewers who had been let down by other agents beforehand describe City Residential as a marked improvement. The reviews are uniformly positive with no recurring concerns noted.
Reviews
4.7 / 5 · 680 totalI am very happy with the excellent service I received from the sales team. Especially, Finlay was responsive, professional, and proactive throughout the process, keeping everything moving smoothly. Communication was prompt, and any questions were dealt with quickly. I would happily recommend them to anyone looking for a reliable and efficient estate agent.
Before approaching City Residential I was badly let down by two different estate agents, resulting in one honest apology and admission of shortcomings. As a result, I found myself approaching City Residential with some trepidation. Would this be another over-hyped failure and waste of time (which was costing me money)? Not only did City Residential deliver, as promised, but they repeatedly steadied my nerve as the hugely complex process of selling leasehold property unfolded, with its endless ups and downs. The estate agent is the vital link between buyer and seller and is the only person in the process involved with both. They helped me stay alert to the Fact that the buyer is also a human being and was probably as anxious as I was, as seller. Harry, Finn and Lexie held the held the process together and helped me avoid impetuous decisions. I could not be more grateful and would recommend City Residential to anyone seeking to sell or buy in the city. I hope never to have to do this again, but if I did, I know where I would go, without hesitation.
We started using City Residential when we decided to sell our property and look for another in the city centre. We began with emails to Lexie and Finlay and they were always quick to respond to viewing requests and any queries we had. We had several viewings of multiple properties around the city centre and both Lexie and Finlay were professional and friendly. They were also flexible and tried their best to accommodate viewings around our work times. We even had a few viewings on a Saturday. We have now completed on our property and are looking forward to many years of memory making. Thank you.
I recently moved into another apartment managed by City Residential. The entire process was quick and efficient: I found a new apartment and moved in within a month, before my previous tenancy had expired. I believe this was largely due to the support of Mr. Dovy Petronis, who is always polite, responsive, and proactive in resolving any requests as quickly as possible. I would highly recommend City Residential to anyone looking for accommodation in the Greater Liverpool area.
Having moved houses many times, I have dealt with numerous agencies and unfortunately never had a positive experience until I found City Residential. I can confidently say that they are by far the best agency in the Liverpool area. They are at the top of their field, and I recommend their services 100%. Special thanks to Dovy Petronis for helping my process of move out and made it very quick and easy.
We have been tenants with City Residential since February 2022, and the experience has been consistently excellent throughout. What stands out most is how genuinely responsive and caring the team is. Whenever a maintenance issue has come up, it has been dealt with promptly and professionally — no chasing, no waiting around. Any time I've had a question, I've always received a reply on the same working day. That kind of reliability makes such a difference as a tenant and gives real peace of mind. A special mention has to go to Molly Finlinson, who has been an absolute pleasure to deal with. She is attentive, communicative, and always makes you feel like your query actually matters. It's clear she takes pride in the service she provides. The checkout process was also handled brilliantly — smooth, stress-free, and completed on the second day after returning the keys. It really reflected the high standard we experienced throughout our entire tenancy. Would not hesitate to recommend City Residential to anyone looking for a letting agent in Liverpool.
Been dealing with Lexi for a few months now trying to find my perfect property. She always calls me the moment something comes on that she thinks might be of interest. It’s very rare to find an agent who is this proactive. The perfect property hasn’t come yet, but when it does I hope it’s Lexi who’s found it.