Lewis & Foy Lettings

I’ve had a great experience with Lewis & Foy Lettings. The whole process has been smooth and well organised, from the initial viewing right through to collecting the keys. A special thank you to Rio, who was incredibly helpful throughout. They were friendly, professional, and always happy to answer any questions, making the entire process stress-free. I would definitely recommend this letting agency to anyone looking for excellent service and a positive renting experience

I couldn’t be happier with the service I received from Olivia. From the very beginning, she was incredibly professional, proactive, and supportive throughout the entire process. She found tenants for my property much quicker than I expected, but what impressed me even more was the quality of the applicant she secured. It wasn’t just about filling the property—it was about finding a thoroughly qualified tenant who met all the right criteria. Olivia handled every detail with professionalism and kept me informed every step of the way. She was always on top of everything, incredibly responsive, and made what could have been a stressful process feel smooth and effortless. Her knowledge, attention to detail, and dedication really stood out. I genuinely couldn’t have asked for better service. If you’re looking for an estate agent who truly cares, works hard, and delivers excellent results, I highly recommend Olivia. Thank you for making the whole experience so easy and stress-free!

I highly recommend Lewis and Foy. Their level of service is superb and they are always very swift in their reaponse. As a new client I had many queations but Olivia has guided me through the process at each step and has shown great care and given her time generously. Charges and fees are very transparent and all activity is carried out diligently and efficiently. It is the best decision I made to instruct Lewis and Foy and would recommend them without hesitation. Thank you for your continued support and your attention to detail.

I have recently moved into my new apartment thanks to Lewis and Foy Lettings. Everything from viewing and key collection to the application process went extremely smoothly thanks to clear and quick communication from the team, especially Rio who was extremely helpful and answered any questions I had to a high standard. Would definitely recommend this company to anyone looking for a smooth and fast moving process.

Lewis and Foy have been very helpful and kind during the time they were the letting agents for a property I rented with them. They were quick to respond to any issues and always nice and polite.

I have been working with Lewis & Foy for the management and letting of my property in Liverpool, and I have been very pleased with the service provided. Throughout the process, the team has been professional, responsive, and helpful. They kept me regularly updated, handled viewings efficiently, and successfully secured new tenants for my property. I would particularly like to thank Rio Dean for his excellent communication, patience, and dedication. He was always willing to assist, provide updates, and answer any questions promptly. As an overseas landlord, having a reliable and trustworthy letting agent is extremely important, and Lewis & Foy have given me confidence that my property is being well looked after. Thank you to Rio and the entire team for your hard work and support. I would be happy to recommend Lewis & Foy to other landlords. Suad Almatrouk Kuwait

Absolutely awful experience with Lewis and Foy. I submitted an application for a 2 bed property on the 8th of April and dealt with Olivia Cox throughout the process. I finished my application in exactly a day, however my flatmate had a reference issue because his job took a while replying. This has finally been resolved within about 5 days, yet the entire application somehow dragged on until the 27th of April because of constant delays, lack of communication, and being ignored. Getting a response from anyone was nearly impossible. Emails would go unanswered for days, phone calls were ignored, and whenever I managed to get through to reception, I was constantly told: “Olivia is in a meeting” “Olivia is on a call” “Olivia is still on a call” This went on for days. At some point it genuinely just felt like they were avoiding me. Even after repeatedly chasing updates for 4 days straight, the only response I got from Olivia was: “I’ve seen your email.” Okay… and? Why not reply properly then? Ten seconds to acknowledge an email but apparently no time to actually communicate with a tenant who’s waiting for an update on housing. What makes this worse is that I had already explained that I was homeless and urgently needed accommodation sorted. There was absolutely no urgency, empathy, or professionalism shown at any stage. Every reply felt cold, dismissive, and honestly had attitude behind it. After nearly 20 days of waiting and chasing, I finally received a one line email saying: “Unfortunately, the Landlord has now decided to proceed with another application.” No explanation. No transparency. No phone call. Nothing. I replied asking why the application was rejected and whether they had any similar properties available since they already had all my documents and details. Unsurprisingly, I never even got a response. What proves this was an issue with the company and not us is that the exact same two applicants then applied for another property elsewhere and completed the entire process, including moving in, within just 6 days. Clearly the delays were not caused by our references or paperwork. I genuinely do not understand how there is no system in place to secure a property with a holding deposit earlier in the process. Tenants are expected to spend weeks waiting with zero guarantees while agencies take their time replying whenever they feel like it. Completely unprofessional, disorganised, and disrespectful experience. Agencies like this are exactly why so many people hate renting.