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The Agency

4.7(72 reviews)See reviews ↓·Leeds

About the company

The Agency operates as an estate agency in Leeds. Nigel Lenton leads the team and has over 40 years of industry experience. The Agency provides services for buying, selling, letting, and investing in property. The Agency is fully compliant with the Tenant Fees Act 2019. The Agency partners with Reposit to offer a low deposit scheme.

What customers say

Based on genuine customer reviews

Leeds-based The Agency draws consistent praise from clients for the way it handles residential letting and property management. Reviewers repeatedly name Charlotte for her friendly, knowledgeable approach and the clarity with which she explains each stage, while Luke is singled out for prompt, polite and well-organised viewings arranged around clients' timings. Abi receives mention for practical guidance at the end of a tenancy, helping occupants understand what is expected. A theme running through the feedback is the even-handed treatment of landlords and tenants alike, with no added charges on repair and maintenance work.

Owners of multiple flats note that their properties stayed occupied throughout an eighteen-month renovation, and that communication remained proactive and smooth from start to finish. When one household faced a water leak and a week to relocate, referencing and completion were turned around quickly. Maintenance requests raised through the tenant portal were addressed with progress kept visible, and an early tenancy termination was met with determined efforts to re-let. Reliability, transparency and expertise in letting and management underpin the accounts.

Reviews

Reviews are taken from publicly available sources.

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Aishyaani Thevamanohar11 June 2026

The Agency was super helpful from day one. Luke from the team was great, and was honest, patient, and intentional about helping me find my place. Highly recommend!

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Ethelyn Cheung11 June 2026

The Agency is a team of very professional and attentive people who works in the real estate industry. They helped me to find a new tenant for my apartment and I would highly recommend them to anyone who is looking to sell/buy/rent.

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Trendy Trenessh18 May 2026

I was urgently calling up a variety of Leeds agents as I tried to find a flat before I moved cities. Out of all the agents I spoke to on the phone, Luke at The Agency was the best. He is responsive, polite, friendly and knowledgable - both on the phone and via email. He is also very organised, showing me a range of properties during my viewing slot, and was even able to accomodate the timing and route/location to ensure I was not late to the next viewing I had with another agent. Overall I am very pleased with the service I received.

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Eve Fox13 May 2026

The Agency and their team have been excellent at helping both me and my partner move in to our first rental flat. They made the process streamline and as stress free as possible!

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PrettyGirlEmilia7 May 2026

My experience at The Gateway North has been really great & amazing😊. I enjoyed my 12 months living at the Property. The Team such as Abi, Diane & Amelia at the Gateway have been very kind & caring. They’ve given me great advice and make sure that everything is in good place. They make sure “myself” as a tenant am safe and do care a lot about my well being. Abi gave me a list to tackle a month before my tenancy ended, as this resulted me in no bond deductions being made😁. I made sure everything was clean, tidied and no damages as I took great care of everything in my studio apartment at the Gateway. Thankyou, Emilia Tran

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Andrew Taylor4 May 2026

I had an excellent experience with The Agency my move in was smooth, they made sure everything was ready on time which really helped me settle in. During my tenancy their maintenance support was outstanding using their tenant portal and issues dealt with and kept me uptodate with progress. Abi especially was super helpful at move out. She sent me a tenant move out guidance which I followed, I called her to check a few things and nothing was too much trouble, and resulted in no bond deductions which was refreshing compared to other agents I’ve used in the past. There are a few comments on here about unfair bond deductions, that is not my experience. I followed their advice which was in my best interests to do so. I would recommend them, they’ve been consistently professional, responsive and supportive from start to finish!

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Ben Davies14 April 2026

Had a great experience with The Agency, we were in a tight spot with out old property due to a water leak and we needed to be out of the property within a week, The Agency got our referencing done and completed the house (Clean and everything) within a week. I would recommended The Agency to anyone.

Estate agents in Leeds compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Leeds are compared.

RankProviderRatingReviewsOpen Sat.
1Northwood Leeds★ 4,9405Yes
2Parklane City Centre Office★ 4,7459Yes
3The Agency (this page)★ 4,772No
4Real Estate Sales & Lettings★ 4,419Yes
Contact
+441134033058theestateagencyleeds.co.ukNeptune House, Neptune St, Leeds LS9 8PB
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:00
SaturdayClosed
SundayClosed