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Pure Estate Agents

Pure Estate Agents

4.9(286 reviews)See reviews ↓·Southampton

About the company

Pure Estate Agents was established in 2002 and is an independent residential sales and lettings agency with two branches. It operates in Southampton, specifically in West End and Hedge End. The team members are full members of the Property Ombudsman, and the company is a member of The Guild of Lettings & Management.

It provides full client money protection through W R Berkley, approved by The Property Ombudsman. Megan McDonald is the Branch Manager, Pip Marsh is a Senior Sales and Lettings Negotiator, and Sarah Hewitt is the Administration Manager. The company's main services are residential sales and lettings.

What customers say

Based on genuine customer reviews

Pure Estate Agents has built a strong reputation across Southampton, particularly around West End, for guiding buyers and sellers through the property market. First-time purchasers form a recurring theme, with several accounts of completions arriving within weeks rather than months. Named members of staff, among them Kieran, Megan, Pip, Emily and Sarah, are frequently credited for explaining each stage clearly and responding promptly whenever questions arose. An aspect raised across a number of reviews is the absence of pressure during viewings and negotiations, with clients describing the team as personable and easy to talk to.

Sellers mention realistic pricing backed by comparable evidence, transparent updates and proactive chasing that kept chains moving, including one property that drew multiple viewings and offers soon after being listed. The office handles sales and purchases of houses and bungalows, together with lettings through its rental arm. Reviewers note that difficulties during transactions were managed calmly, that advice continued after completion, and that communication remained steady from valuation through to exchange, leaving buyers and sellers feeling supported throughout a process they often expected to be stressful.

Property Rental Agency

Reviews

Reviews are taken from publicly available sources.

BE
Bridget Ellis6 July 2026

I have just moved from a rented property with pure to my new property who are also with pure. The transition between the two properties was so smooth and stress free! I would recommend this estate agents to everyone! A special thank you to Sarah and Megan who were very reassuring and kept me updated every step of the way!

AW
Amanda Warren23 June 2026

I have recently completed a purchase of a property and cannot fault the help and assistance of Megan and her team throughout the transaction. I was kept informed and updated throughout and Megan went above any beyond to assist. Thank you to all the team at Pure.

IT
Ian Templeton16 June 2026

I was very pleased with the service I received from Pure in selling my property. They were easy to deal with and kept me informed on progress as when required. Would highly recommend.

DS
Derek Savage15 May 2026

We have just used Pure to sell our house. From the first meeting with Kieran and Pip we were very impressed. They are extremely personable and helped us achieve a good sale price. They continued to help us get the sale to completion. We were very happy with the service.

DR
Diego Rodrigues25 April 2026

We’ve been dealing with Kieran and the team and I cannot recommend them enough. We haven’t been able to agree on an offer with the seller but the team have done a fab job of mediating and being there when we needed to talk to them, also they’re speedy actioning things as far as we’ve experienced. Thank you!

CT
Christie Taylor21 April 2026

Used Pure to sell our property recently and really impressed by the service. From the word go, even from coming out to value, they showed an enthusiasm about the property which other agents lacked, they were realistic about the pricing and honest. They offered comparables. The property sold and they were calm and offered great advice during the negotiations which in my opinion helped us achieve a higher price. We sold within a month and even when we hit a buffer with the first sale they got onto it quickly offering advice. We resold quickly and when there were issues with the chain they chased and harassed and didn’t complain when I harassed them. All I ever want from an agent is honesty and good communication, and Kieran and his team delivered. Thanks! If we end up back in West End we absolutely will be back using you guys again. We also recommended them to a neighbour of ours who had been with another agent unsuccessfully for 4 months and they sold their house first viewing!

CW
Carl Waszkowiak31 March 2026

Pure Estate Agents were fantastic throughout our first home purchase. Kieran and the team guided us every step of the way despite our somewhat cluelessness. Thanks to their help and other factors, our purchase was completed in just nine weeks.

Estate agents in Southampton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 6 businesses in this category in Southampton are compared.

RankProviderRatingReviewsOpen Sat.
1Pure Estate Agents (this page)★ 4,9286Yes
2CENTURY21 SOUTHAMPTON LETTINGS AND ESTATE AGENCY★ 4,8659Yes
3Southampton Lettings★ 5,010No
4Hunters Estate & Letting Agents Southampton★ 4,71046Yes
5Northwood - Southampton★ 4,3219Yes
Contact
+442380466869www.pure365.co.uk85 High St, West End, Southampton SO30 3DS
Working hours
Monday09:15–17:30
Tuesday09:15–17:30
Wednesday09:15–17:30
Thursday09:15–17:30
Friday09:15–17:30
Saturday09:15–14:00
SundayClosed