Primo Property Management (Nw) Limited

I found applying and communication with this company awful. They never answer the phone, very standoffish via email and they don’t update you on your application/offer on a property unless prompted. Very passive aggressive, they can't even answer simple questions. Looking at all these reviews, it all makes sense now. A blessing in disguise that I didn’t get the property!

Rebecca provided exceptional and clear communication throughout the entire tenancy process, consistently demonstrating professionalism and quick responsiveness.

Rebecca from Primo helped me and my partner find a place as we were particular as to what we wanted and we wanted to ensure it was Pet Friendly. She helped us find this amazing flat we are in now at Salford and was so great at helping us through the process of us sorting out our tenancy. She was very pleasant and was so quick at sorting the tenancy agreement and even relaying any concerns or things we wanted to address to the landlord. 10/10 would recommend

Just avoid!My original move in date was 30/10 and the reference checked has completed on 09/10 and this company lack of communication and no response for 2 weeks and I have sent multiple emails and calls to them and they said will review and reply the next day but after a week still no one reply to anything. Only 5 days (25/10)before the contract starts date the reference company has informed me the process is done. Between 09/10 to 25/10 can only wait in desperate for somebody to review my reference because just one of their staff is on holiday and nobody els in the entire company can help to review my contract. Luckily I am able to find a place that is better than the one with Primo. Just avoid

I am a landlord and property investor, this is hands down the worst lettings and property management company I have ever dealt with, their development arm, forshaw is just as bad. No response to telephone messages or emails, incorrect statements & charges, poor organisation and management. Utterly frustrated, been trying to get a final statement for a property I sold 7 months ago that primo developed & managed so I can make payment and close the account, but these amateurs will not respond!!! Landlords, investors and tenants, avoid!!!!!!!!

One of the worst companies I have ever dealt with. Please avoid at all costs! They will try and rob you of your deposit. The company is ran by illiterate, evil people (i.e. Claire Clegg) who will try and steal from you, even in a cost of living crisis. Even when we had photographic and email evidence, they still would not give us our money back and followed through with a Deposit dispute and tried to charge us £700 to repaint the walls when we moved out. Fortunately we were EXTREMELY thorough when we moved in and we had evidence of all our communication with them and took photos of everything, so the adjudicator awarded us all our money back. But the management company are a joke.

I am an owner of one of Primo Property Managements 'Student Let' Self contained Studio flats. Seeing these reviews has horrified me! I am a UK citizen living in the USA, I have not personally seen my unit in Leeds that I own (St Ann's Lodge) Over 3 years, as landlord, I have charged an average 100 GBP a week rent, presently 85 GBP a week rent due to less overseas students looking for full accomodation after Covid, I needed to be competitive. This is 5,100 GBP a year, after Primo take their 15%, charge me for 'alleged' repairs, replacement bed every year and full redecoration, all utilities including internet & I pay tax: My income last year was MINUS! -273 GBP. I paid Primo. As a Landlord, I am extremely concerned for tenants. Landlords are definitely paying more than necessary for services that Primo have an obligation to fulfil. This is Eye opening PRIMO!