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Pont & Lyall - Property Management London

Pont & Lyall - Property Management London

4.8(45 reviews)See reviews ↓·London

About the company

Pont & Lyall is an independent boutique property management firm operating from Parsons Green, London. It provides residential block management services to Resident Management Companies, Right to Manage Companies, Property Developers and Independent Freeholders. Pont & Lyall offers a Residential Management Advisory Service designed for resident companies looking to self-manage. Pont & Lyall Limited is a member of the Property Redress Scheme (PRS) and is registered in England & Wales.

Pont & Lyall won Property Management Company of The Year - London at the Real Estate Insider Awards 2026 and Block Management Company of the Year at The Negotiator Awards 2024. It also won Rising Star at the UK Business Awards 2024, New Property Management Firm of the Year at the UK Corporate LiveWire Awards 2023 - 2024, Property Management Professional of the Year at the Corporate LiveWire Awards 2024 - 2025, New Business of the Year at the Kensington, Chelsea & Westminster Chamber of Commerce 2024, and Best in Property Management at the 2026 Real Estate Awards.

What customers say

Based on genuine customer reviews

Freeholders and leaseholders managing blocks in and around Hammersmith describe a consistently responsive and professional service from Pont & Lyall. Several customers contrast their experience with previous managing agents, noting that problems are addressed promptly once reported, whether that involves plumbing, external redecoration or the handover from an earlier company. Roop Arora is named repeatedly for his helpful, polite manner, with reviewers recalling quick assistance when locked out of a building and rapid arrangements for tradespeople. Alexander also receives thanks for his contribution.

The management of service charges is mentioned as a strength, with one freeholder noting savings, while the preparation of management packs for sales is described as fast. Communication is clear before and after work, and repairs are carried out with attention to detail, leaving the property clean and tidy, followed by a check that the result is satisfactory. Reviewers value the personalised approach taken with individual freeholders, the willingness to take initiative and the competitive pricing. The same themes recur across the accounts: reliability, speed, friendliness and a professional yet approachable style.

Reviews

Reviews are taken from publicly available sources.

CI
Charles Igglesden20 July 2026

Pont & Lyle have provided excellent service over the last few years for the block management of our Hammersmith property. They are always helpful, extremely responsive, friendly yet professional, they take the initiative, offer to help find and arrange for tradespeople for the individual needs of the block's freeholders. They are also price competitive. Specifically I'd like to thank both Roop and Alexander for their excellent service. Thank you

LS
Lauren Sudworth25 June 2026

Roop at Pont and Lyall had been a pleasure to work with over the past couple of years after several horror stories with management agents. He’s polite, prompt and responsive… would recommend!

JR
JACQUELINE REDWOOD25 June 2026

After a bad experience with a previous managing agent I was recommended to Roop at Pont & Lyall The service they have provided so far is exactly what we required - long may it continue

AJ
Amanda Jane11 May 2026

Really not professional - lazy and how spoken on the phone. Cannot say enough how poorly managed. Don’t recommend

L
Louise10 January 2024

Roop Arora of Pont & Lyall was appointed last year as managing agent for our building. He has proved a great choice, saving on service charges, decorating the interior, providing management packs for sales rapidly. I would highly recommend him.

KK
Kenneth Kar29 October 2023

I have used Pont & Lyall for about a year. I am satisfied with their service. Any requests were dealt with professionally and quickly. Sometimes the service went above and beyond. What would make Pont & Lyall even better is for the company to have contractors already at hand so all the needs of a property can be promptly met.

JL
John Lamb30 September 2023

We’ve been through awful property management companies before and it makes you lose confidence that there are actually any good ones out there. Fortunately we came across Pont & Lyall and they have been outstanding so far. Professional, attentive, and personalised service to each freeholder. Especially pleased with Roop’s service I couldn’t ask for more.

Letting agents & property management in London compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in London are compared.

Contact
+442033058087www.pontandlyall.comSte H, 21 Heathman's Rd, London SW6 4TJ
Working hours
Monday09:00–18:00
Tuesday09:00–18:00
Wednesday09:00–18:00
Thursday09:00–18:00
Friday09:00–18:00
SaturdayClosed
SundayClosed