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Blue Crystal Property Management

Blue Crystal Property Management

4.6(41 reviews)See reviews ↓·London

About the company

Blue Crystal Property Management has provided property, block and estate management services across London since 2016. The company was established in 2016 by founder Pelin Martin, a former estate agent who began her property career in 2006. It operates as Blue Crystal Residential Ltd and is based in Chiswick. Blue Crystal is a member of TPI-ARMA. It manages houses, individual flats and apartment blocks in London boroughs including Brent, Camden, City of London, Ealing, Fulham, Hammersmith, Harrow, Hounslow, Lambeth, Richmond upon Thames, Kensington and Chelsea, Wandsworth and Westminster.

The company serves freeholders, leaseholders, resident management companies, landlords, corporate property owners and expat property owners. Each client benefits from a dedicated property manager. Its main services are block management, estate management and residential property management. The company was awarded TPI Highly Commended Managing Agent of the Year (Under 1,000 units) at the TPI ACE Awards 2026.

What customers say

Based on genuine customer reviews

Reliability and attentive management of residential blocks and individual homes emerge as the strongest themes in feedback on this Chiswick firm. Pelin, named repeatedly, is described as prompt, caring and approachable, with one landlord recalling the peace of mind that followed years of remotely overseeing an empty property. Clear communication before and after each matter is a point that comes up often, whether the subject is routine upkeep, updates for directors or more difficult situations. Reviewers frequently point to that maintenance matters are resolved quickly and that reporting is thorough, including detailed written updates with photographs after property inspections.

A long-term supplier notes dependable payment practices alongside straightforward dealings, while directors of managed developments refer to improved coordination of shared matters since the company took over. Several accounts touch on the breadth of the work, from block management and landlord representation to electrical projects and property care during absences. A proactive, well-ordered approach that keeps developments running effectively is frequently highlighted, and the dedication of the wider team is regularly acknowledged. Accuracy in checking every relevant item during a winter absence stands out as a recurring example of that care.

Reviews

Reviews are taken from publicly available sources.

SB
Sarah Bowles6 August 2026

Since Blue Crystal Residential took responsibility for managing our block, we have seen a noticeable improvement in communication and the handling of maintenance matters. The team provides regular updates, presents information clearly and responds constructively to questions from directors. Their organised and proactive approach has made the management of the development considerably more effective.

MC
Maighread Condon-Simmonds2 March 2026

Blue Crystal property management has provided us with an efficient and effective service. This has arranged from advising the Board the need to adhere to current changes in building related requirements and those required such as fire improvements and regular inspection. They have carried out such works in a timely manor to insure that they have been undertaken properly and reported to the board on such matters. Other area’s important is the smooth running of our company has been to report to the board of all the issues of our financial well-being. just as importantly, ensured our finances are properly drawn by our accountant. The Board highly recommends the services of Blue Crystal properties, to a very high standard Yours sincerely Maighread Condon Simmonds Director of EMRA LTD

JP
Jonathan Pask24 February 2026

Great company to work with over the years. Knowledgeable and well-organised team who communicate clearly and manage properties efficiently. Always professional, responsive, and easy to work alongside on electrical projects. Highly recommended.

JW
Jasper White23 February 2026

Blue Crystal are by far one of the best companies we’ve had managing the block. They’re responsive, efficient, and above all, they care. Would recommend to all.

NS
N S25 July 2025

Blue Crystal are pathetically incompetent in their understanding of any problem or issue, and arrogantly block your emails when they feel under the slightest bit of pressure. Cowards act like that!! AVOID!! AVOID!! AND THRICE, AVOID!! ******* UPDATE: Look at their reply to confirm the arrogance, and usual 'head in the sand' reaction. I have lived experiences of dealing with your slipshod outfit, hence why I can speak of your ways. Look at my other reviews, do I come across as a scam reviewer? But yet again, this part of your reply speaks volumes towards confirming all that I highlighted in my initial review.

T
Tehilax24 February 2025

Our company has enjoyed a successful, long-term partnership with Blue Crystal Property Management for several years. We provide services to a wide range of their properties, and our experience has consistently been positive. Pelin at Blue Crystal maintains clear communication and demonstrates a high level of professionalism in all interactions. Notably, their prompt and reliable payment practices are greatly appreciated. We value our relationship with Blue Crystal and recommend them as a dependable and professional partner.

RZ
Reza Zaheri6 August 2024

We are so happy to have chosen Pelin & Blue Crystal to represent our building. She's a consummate property manager, who has always been professional, prompt, caring & friendly in all that she has done. She and her team have kept an eagle eye on all of our building matters, and we as the Directors feel we are in the best hands now that we are under her management. I can wholeheartedly, and without reservation say that Blue Crystal & Pelin are world class, and I recommend them to anyone looking for a top quality property management company.

Letting agents & property management in London compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in London are compared.

Contact
+442089947327www.bluecrystallondon.co.ukBuilding 7, Venture X, 566 Chiswick High Rd., Chiswick, London W4 5YG
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed