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Plymouth Block Management

Plymouth Block Management

4.0(163 reviews)See reviews ↓·Plymouth

About the company

Plymouth Block Management is the trading name of Residential Block Management Group Ltd. The company holds ISO 9001:2015 certification and is a member of The Property Ombudsman. It manages over 3,000 homes across more than 160 developments in Plymouth, Devon and Cornwall. Services include residential block management, estate management and Right to Manage support.

Plymouth Block Management has won ARMA ACE Awards, including Smaller Managing Agent of the Year in 2017, and was shortlisted for the ACE Awards 2026. It uses named client accounts with Lloyds, one per property, and requires contractor invoices to include before-and-after photos. A resident portal supports communication, and the company acknowledges repairs within 24 hours.

What customers say

Based on genuine customer reviews

Plymouth leaseholders and tenants consistently describe Plymouth Block Management as a dependable property management company that responds swiftly when problems arise. Reviewers repeatedly mention that issues are acknowledged quickly, followed by a clear course of action and a satisfactory conclusion, with updates flowing from both the team and the third parties involved.

Named members of staff come up often: Janine is praised for her responsiveness and her approachable manner, Mark Christie and Keeley are singled out for professionalism and support, and a young female inspector is thanked for the courteous, efficient way she checked a fire door. Customers value the personal touch of a smaller independent operation, where direct contact with people who know the buildings and residents replaces call centres and automated replies. Long-standing clients mark a decade of continuous management, while newer ones describe a smooth transition into a lease arranged for a unit.

Maintenance work, including a prompt response over a bank holiday, is cited as evidence of efficiency, and tenants of several years report that problems are dealt with willingly and without stress. Transparency, technical knowledge and a considerate approach to difficult developments are recurring themes, and the lasting impression is of a team that listens, acts and communicates clearly.

Plymouth Block Management — Customer photo
Plymouth Block Management — Customer photo
Plymouth Block Management — Customer photo
Plymouth Block Management — Customer photo
Plymouth Block Management — Customer photo

Reviews

Reviews are taken from publicly available sources.

CP
Chris P21 July 2026

Since taking over the management of Leeward House, the team at Plymouth Block Management have made a real difference. They are professional, responsive and very easy to work with, and have quickly built excellent relationships with our RTM Directors, leaseholders and residents. Independently and locally owned, with a team of local supplier built over many years, they’re proactive in dealing with issues and genuinely care about delivering a consistently high standard of service. Communication is always prompt and informative. It’s refreshing and a pleasure to work with a managing agent who prides itself on the services it delivers. In summary, I wouldn’t hesitate to recommend Plymouth Block Management to any RTM Company looking for a first class property management agent.

PB
Paul Bailey3 July 2026

We have recently , been managed by Plymouth Block Management and so far they have provided clear and reliable service , with constant feed back and communication .

LH
Lawrence Howie3 July 2026

Excellent service from Plymouth Block Management. Professional, responsive, and always helpful whenever we’ve needed assistance. Communication has been clear throughout, and they’ve made the management process straightforward. Highly recommended.

RC
Rob Clark25 May 2026

Amazing response from PBM on a maintenance issue in one of my buildings. Fast and efficient response on a bank holiday, beyond impressed.

BC
Brittany Carrington10 April 2026

Had a really great experience with Plymouth Block Management. They got back to me so quickly and sorted my issue with no stress at all. What I loved most is that you actually speak to real people who genuinely care, not just robots or automated replies. It made everything feel so much easier and more personal. Highly recommend!

JH
Jacob Hendry26 March 2026

Dear property management of pbm, thank you for inspecting my fire door. It was done in swift succession. I’d like to also thank the kind young lady who inspected it with a professional and polite manner.

ST
Sarah Town-Smith24 January 2026

I would like to take a moment to thank the team, especially Janine, for their/her help with our flat. Any issues that we have had have been met with a swift response, plan of action and resolution within an acceptable timeframe. I am kept in the loop with updates from themselves and third parties involved. I have felt listened to and respected with all of my concerns. Janine is always very responsive and a pleasure to speak to.

Letting agents & property management in Plymouth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 7 businesses in this category in Plymouth are compared.

RankProviderRatingReviewsOpen Sat.
1Moorview Lets - Professional HMO's in the Centre of Plymouth★ 4,9243No
2Plymouth Homes Lettings★ 4,968No
3The HMO Pro★ 4,958Yes
4Ocean Properties★ 5,012No
5Martin & Co Plymouth Lettings & Estate Agents★ 4,81094No
7Plymouth Block Management (this page)★ 4,0163No
Contact
+441752257338www.plymouthblockmanagement.comTop Floor, the Ocean, Queen Annes Battery, Plymouth PL4 0LP
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed