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Peter Alan Estate Agents - Swansea

Peter Alan Estate Agents - Swansea

4.5(315 reviews)See reviews ↓·Swansea

About the company

Peter Alan was established in 1965 and operates a network of over 30 branches across South Wales under two brands: Peter Alan and Pinkmove. The company is part of the Connells Group, a network of around 1,200 branches. Peter Alan Limited is registered in England and Wales and is an appointed representative of Connells Limited, authorised and regulated by the Financial Conduct Authority. The Swansea branch is located on Mansel Street and covers Plasmarl, Sketty, Treboeth, Felindre, Portmead, Killay, Maritime Quarter, Townhill, Pentrechwyth, Port Tennant, Brynmill, Cockett and Mumbles.

The branch provides sales, lettings, mortgage services, and property valuations. Alysha Hughes is the Residential Sales Manager, Marc Hopkins is a Sales Valuer, Christopher Sillito and Samuel Williams are Sales Negotiators, Brian Jones is the Senior Lettings Manager, Mellissa Campbell is a Lettings Negotiator, Molly Thomas is a Valuer, and Paul Mexsom is the Mortgage Services Development Manager. All staff receive extensive on-going training. Peter Alan has been crowned the Best Estate Agency in Wales for 4 years and sold more properties than any other agent in Wales during 2025.

What customers say

Based on genuine customer reviews

Mortgage advice and property sales in Swansea come in for consistent praise, with named staff repeatedly singled out for their support. Paul, described as a mortgage services consultant, is credited with guiding first-time buyers through applications, explaining each stage clearly and responding quickly to queries, which left several purchasers feeling confident about decisions they had found daunting. Chris receives similar recognition for viewings, with buyers noting that he researches properties thoroughly beforehand and can answer questions on the spot.

On the lettings and sales side, Molly and Brian are mentioned together for arranging viewings around shift patterns, coordinating checks and paperwork, and handing over keys within days, while Mellissa is thanked for efficient, transparent communication during a portfolio transfer. Reviewers describe being kept informed from initial enquiry to completion, with calls and emails answered promptly and concerns addressed before they escalated. The tone throughout is of a professional, organised service where first-time buyers and experienced landlords alike feel supported and respected. Speed of arranging access to properties, clarity on next steps and patient explanations of unfamiliar processes recur as strengths, and the named individuals are frequently held up as the reason clients felt at ease during otherwise stressful moves.

Mortgage brokerProperty Rental Agency

Reviews

Reviews are taken from publicly available sources.

LY
Luke yabsley27 August 2026

I found Chris to be knowledgable, approachable and professional when viewing a property that I have now purchased. Chris was well read on the property and was able to answer questions as I had them. Something other estate agents have failed at. Very polite, collected and An asset to the company.

PG
Philip Godfrey27 July 2026

Paul took care of everything for us as our mortgage broker, he was extremely helpful and always quick to respond to emails. He made the whole process easy for us and we would be happy to recommend.

KA
Kiran Anthony6 July 2026

Just wanted to give a big shout out to Chris Sillito from the Swansea town centre Peter Alan branch. His assistance on my property purchasing journey has been first class, clearly does his homework on the properties before the viewings and not a question he couldn't answer! Couldn't recommend going through Chris for any type of property purchase, absolute pleasure to do business with!

AE
A. Elias28 April 2026

Excellent experience with Peter Alan. I recently moved multiple properties over to them and the entire process has been handled professionally from start to finish. It’s genuinely refreshing to deal with an estate agency that is organised, transparent, and clearly knows what they’re doing. A big thank you to Brian and Mellissa, who have been fantastic throughout! responsive, efficient, and always clear in their communication. Molly has also been great to deal with, and it’s obvious there’s a strong team behind the scenes making everything run smoothly. The difference in service compared to my previous agent has been night and day. Everything has been handled promptly and properly, without the confusion and lack of clarity I experienced before. Overall, a very positive experience and I would highly recommend Peter Alan to any landlord looking for a professional and reliable agency.

GJ
gareth jones15 April 2026

The lettings department are terrible, ive now had 2 problems with them. 1st one was i drove 2 hrs for a viewing they range me up 30 mins before viewing to cancel it as couldnt gain access. 2nd one was i paid a holding deposit and they never sent the contract out to be signed leaving me not knowing if i had the flat, so i canceled the day before movie in, im now starting a ombudsman complaint for the deposit back.

BS
Bethany Stephens26 March 2026

Currently in the process of buying our very first home. As young adults and first time buyers we were a little worried about the whole process, however Paul from the Swansea branch has been absolutely amazing and helped us every step of the way. This has enabled us to be confident about the whole process and the next steps going ahead. Would highly recommended !

TH
Taimoor Hussain13 February 2026

We had an amazing experience with Peter Alan Estate Agents in Swansea. From start to finish, the service was outstanding and highly professional. Both Molly and Brian were excellent — extremely helpful, responsive, and genuinely supportive throughout the entire process. They guided us at every step, answered all our questions patiently, and made everything smooth and stress-free. We came across many estate agents in Swansea, but our experience with Peter Alan was truly unique and very fruitful. Their professionalism, transparency, and customer-focused approach really set them apart. Highly recommended to anyone looking for a reliable and efficient estate agency in Swansea!

Estate agents in Swansea compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swansea are compared.

RankProviderRatingReviewsOpen Sat.
1Smiths Homes, Sales & Lettings★ 4,9627Yes
2John Francis Sales and Letting Agents Swansea★ 4,5301Yes
3Peter Alan Estate Agents - Swansea (this page)★ 4,5315Yes
4Belvoir Swansea★ 4,5440Yes
5Fresh Estate Agent & Residential Lettings - Swansea SA1★ 4,2234Yes
Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–14:00
SundayClosed