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John Francis Sales and Letting Agents Swansea

John Francis Sales and Letting Agents Swansea

4.5(301 reviews)See reviews ↓·Swansea

About the company

John Francis is a trading name of Countrywide Estate Agents Limited for sales and of Countrywide Residential Lettings Limited for lettings. Countrywide Residential Lettings Limited is a member of and covered by the ARLA Propertymark Client Money Protection Scheme.

The Swansea branch manager is Joshua Milam. The company operates across 16 branches and is backed by a network of over 1,200 branches nationwide. It represents around 10% of the UK property market. Services include sales, lettings, the Modern Method of Auction, in-house conveyancing and mortgage advice.

What customers say

Based on genuine customer reviews

Buyers and renters in Swansea consistently highlight the professionalism and warmth of the team at this estate agency, with individual staff members frequently named in feedback. Manon Belaval appears across numerous viewing accounts, praised for being courteous, patient and thoroughly prepared, explaining property details and legal packs clearly and allowing viewings to proceed without pressure. Wayne, Aled and Samuel are credited with remaining responsive and making tenants feel valued throughout the stressful letting process, while Amanda and Michelle are noted for forwarding suitable property details and conducting knowledgeable, polite accompanied visits.

Macie is singled out for handling enquiries sensitively and for working alongside purchasers to present their offer and case to sellers. An observation shared by more than one reviewer is that staff listen closely to preferences and suggest homes that genuinely match, which customers say makes the search feel more personal. Swift replies, transparent communication and an efficient, well-managed process recur throughout the feedback, as does confidence that the right property will be found. The agency handles apartment letting and residential sales, alongside mortgage lending and home building through its wider group.

Apartment Letting AgencyHome builderMortgage lender

Reviews

Reviews are taken from publicly available sources.

OA
Odheer Ahmed Joy7 September 2026

⭐⭐⭐⭐⭐ Had a fantastic experience with John Francis Sales and Letting Agents Swansea. The team was professional, friendly, and very helpful throughout the process. Communication was clear, and everything was handled efficiently and smoothly. I would happily recommend them to anyone looking for a reliable estate agent in Swansea.

LO
Louise Owen28 August 2026

We have viewed a house we like with Manon a couple of times now and she has been really helpful and answered all of our questions to the best of her knowledge. We’ve been really happy with the service we’ve received so far.

JP
Jon Parkhouse2 July 2026

We initialy delt with Amanda who was very helpful and sent us details of houses we might be interested in. We arranged to view some properties and met with Michelle. We were extremely happy with our viewing and can only thank Michelle for her knowledge, proffessionalism and politeness. Excellent interaction and we are very interested in persuing a possible purchase. Many thanks both ! Jon and Teresa x

AH
Alex Harris1 July 2026

The team at John Francis have been extremely helpful and kind throughout the stressful process of renting. Wayne, Aled, and Samuel made sure we felt prioristed, were very knowledgeable, and promptly responded to my questions. I would recommend this team to anyone!

ER
Ella Rafferty26 June 2026

Macie Gibson at John Francis has been consistently courteous, prompt, efficient and extremely helpful during a challenging sale. I am extremely grateful for her professionalism. She is a very valuable asset to John Francis.

PG
Powell Goss5 June 2026

We had a great experience dealing with John Francis, Macie in particular. She was extremely friendly, professional and very responsive to our queries. We felt like we were in good hands! Macie dealt with our queries sensitively and it really felt like she was working with us to make our offer and case to the sellers. Five stars for John Francis and Macie!

AM
Anna Melmoth28 April 2026

Manon was extremely welcoming when I went to view my first property with her. As a first time buyer it can be really nerve wracking viewing properties, manon was incredibly honest, forthcoming and supportive throughout the whole process. I would highly recommend manon to anyone looking to buy a house.

Estate agents in Swansea compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swansea are compared.

RankProviderRatingReviewsOpen Sat.
1Smiths Homes, Sales & Lettings★ 4,9627Yes
2John Francis Sales and Letting Agents Swansea (this page)★ 4,5301Yes
3Peter Alan Estate Agents - Swansea★ 4,5315Yes
4Belvoir Swansea★ 4,5440Yes
5Fresh Estate Agent & Residential Lettings - Swansea SA1★ 4,2234Yes
Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–14:00
SundayClosed