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Matthew James Property Services

Matthew James Property Services

4.5(239 reviews)See reviews ↓·Coventry

About the company

Matthew James Property Services was founded in 2011 by Matt Biggin, who is the owner. The company has been in the estate agent business for over two decades. It operates independent departments for sales, lettings, and property management. The company offers property sales, lettings, property valuations, mortgages, landlord services, student accommodation, and property management.

It provides in-house training programs for staff. In-house sales progressors liaise with solicitors, mortgage lenders, and surveyors. The company advertises on leading property portals and leverages social media in marketing. It offers premium video marketing for properties. Free property valuations are provided, including for probate purposes.

What customers say

Based on genuine customer reviews

Matthew James Property Services draws consistent praise for the way it looks after both landlords and tenants as well as buyers and sellers, taking time to understand the people it deals with. Susie is singled out for her dedication and quick replies, and for intervening when hold-ups occur, one customer noting that she pursued the sellers whenever it was required. Something that features in review after review is the pace of the opening stages, with viewings arranged within an hour of an enquiry, offers confirmed inside a few working days and additional appointments offered ahead of exchange.

Communication throughout is described as constant between all parties, and reviewers mention support with probate valuations and guidance on choosing solicitors. Matthew is portrayed as professional, friendly and well informed, while those selling and buying at the same time call the journey smooth and straightforward. A complimentary gift box handed over at completion is remembered as a thoughtful gesture, and the advice given on why a property was attracting little interest is valued. Several customers say they would return for future purchases or lettings and pass the name on to friends and family.

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Reviews

Reviews are taken from publicly available sources.

RS
Ruth Spence9 July 2026

Excellent service from start to finish, I found Matt to be extremely professional and friendly. He was really knowledgable and I would highly recommend Matthew James property services to my friends and family, we would always use this company in the future.

DM
demi murphy11 May 2026

I recently sold my house and purchased through Matthew James Property services. I came across Susie when I enquired about the property I purchased, she asked how my sale was going as I was on with another estate agent and when I said we had hardly any viewings or enquiries she offered to value our property and take a look at the local area to see what is causing the lack of interest. Susie did an amazing job in explaining the current property market and how she would market our property, we then swapped to Matthew James and we were sold in a week with multiple offers! The whole process then from offer to completion took 9 weeks using the solicitors Susie recommended. It was such a smooth fast process and I would not hesitate to use Matthew James again. Communication and customer service was 10/10. I cannot recommend them enough.

AA
A Al22 April 2026

Id recommend Mathew James Property services for lettings/sales because of the excellent service received throughout the whole process. I dealt with Matthew as I needed a Probate Valuation for my loved ones Estate. Excellent communication and support from start to finish and will definitely use their services in the future and recommend to family/ friends.

DK
Danylo Kliushnychenko17 March 2026

As a buyer, I’d like to thank the Mathew James agency for their support while selling the property I purchased. Their active involvement and constant communication made the process smooth and straightforward. A very positive experience overall. Thank you Matthew 🙂

MM
Marie Miller22 January 2026

Excellent service from Matthew James Property Services with the sale of my mother's home. Susie Hanley was professional and supportive throughout. Communication was excellent as there was swift response and great back up support from other staff if Susie was not in the office when called. I would highly recommend this independent estate and will definitely use again if the need arises.

JP
Joel Parr14 January 2026

Susie at Matthew James recently facilitated a probate sale for us and was professional, thorough and helpful throughout. The sale progressed quickly and efficiently and her pricing strategy insight helped us achieve what we hoped for the property. We couldn't have asked for more from Susie or the rest of the team.

AS
Adil Soomro7 January 2026

Very unprofessional. The guy steve does not reply to you on emails or usually they don’t pick up calls. Apart from that they will not let you view the property and still if you confirm it and provide all the documentation they will just randomly text you on whatsapp the property is now gone. Because of these mis commitments and communications I had to live in Airbnb.

Letting agents & property management in Coventry compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Coventry are compared.

RankProviderRatingReviewsOpen Sat.
1Suttons Estate & Letting Agents Coventry★ 4,9349Yes
2Mount Properties★ 4,940No
3BrindleyClarke Property Ltd★ 5,011Yes
4Elizabeth Davenport Estate Agents & Letting Agents Coventry★ 4,8198Yes
5Shortland Horne Estate & Letting Agents Coventry★ 4,7611Yes
7Matthew James Property Services (this page)★ 4,5239Yes
Contact
+442477170170matthewjames.uk.com24a Warwick Rd, Coventry CV1 1EY
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–13:00
SundayClosed