Jackson Grundy Estate Agents and Lettings

We rented a bungalow in the NN5 area of Northampton from Jackson Grundy, who in my experience, are the worst agents I've dealt with over my 14 years of renting. We dealt with their lettings department — most of the positive feedback seems to be for sales. I'll keep this review short and just give you pointers on how to deal with them, if you have to. See the photos I've attached. 1 — Do not rely on verbal communications. In our experience, if it wasn't in writing, it was later denied. 2 — On inspections, set your own boundaries early. We were offered a 5.5-hour window rather than an appointment time (see photo), and we were not satisfied with how access was handled while we were away. Agree in writing how much notice you'll get and how often they can visit. 3 — If you have a serious problem with the property — ours was mould (see photo examples)— don't wait on them. In our experience they kept stalling with inconsistent information and did not address the issue. Report it to the council's environmental health team and to The Property Ombudsman. 4 — One example of the above: Marjana gave us to understand verbally that the landlord was required to deal with the mould, but never confirmed it in writing and took a different position later. That's why point 1 matters. 5 — Do your own inventory check when you move in and when you leave. We wouldn't rely on theirs. Document everything with photos and videos and send them by email so there's a record. 6 — When you leave, expect deductions to be proposed. Collect your evidence and raise a dispute with TDS if you disagree. 7 — Check who is actually holding your deposit and confirm your prescribed information. Ours was held by the agent rather than in a custodial scheme, and in our experience getting it returned took repeated chasing. Don't be reluctant to chase. 8 — Based on our experience, I would choose another letting agent if I had the option.

Michelle was professional, friendly, and very helpful throughout the whole process. Communication was excellent, and everything was handled efficiently. I really appreciate the support and would happily recommend her services

One of the best in Northampton. The team is always helpful and caring, especially Marjana. I can't stress enough how helpful she has been.

I have to say from the start, just how great Jackson and Grundys letting team in Northampton are. I started my renting journey as a single woman 10 years ago and have been truely looked after by Marjana and the team. Constant clear communication always advised in advance. Any issues as a tenant were addressed and resolved very quickly and I was always kept up to date. Marjana and the team made it all so easy and efficient. This has honestly been the case for all this time of 10 years. I have been extremely lucky to now move on as a property owner but if that wasn't the case I probably would have never left. I highly recommend them for anyone looking rent because you will be really looked after. A big thank you to all the team but especially Marjana.

During our tenancy, we mostly dealt with Marjana Landsell and I can confidently confirm that we had an amazing experience thanks to her. The communication was exceptional throughout the entire tenancy, it was a perfect balance between friendly and professional. She was always open, honest, and approachable, which made our experience with Jackson Grundy very pleasant. Whenever any issues arose, she responded promptly and ensured they were dealt with efficiently. What we appreciated most was her transparency—she never hesitated to share her thoughts and opinions directly, providing honest guidance at every stage. Thank you Marjana, you really are an asset for the company!

Moving from London to Northampton was a big step, but Marjana at the Kingsley Park Terrace branch went above and beyond to accommodating me over my 3.5 years here. I've since bought my own place which Marjana once again aided my end of tenancy steps. She, and the fantastic team there, will be missed. Highly recommend.

I recently reached the end of our tenancy and wanted to share my positive experience with Michelle. From the very beginning, she was professional, responsive, and genuinely helpful. Throughout our tenancy, any queries or maintenance requests were handled promptly and efficiently. Overall,we’ve had a very positive experience and would happily recommend Michelle to others looking for a reliable and professional renting service.