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Clouds Property Management

Clouds Property Management

4.9(244 reviews)See reviews ↓·Edinburgh

About the company

Clouds Property Management is an Edinburgh letting agency and property management company. It has 30 years' experience in the Edinburgh property market. The company sources top-end properties for individual and corporate clients, with an emphasis on style, appointment and city centre locations. Mark McLeod is the owner. The company has two property managers, Andrew and Callum. Clouds Property Management holds letting agency registration LARN1902038.

What customers say

Based on genuine customer reviews

Landlords with long-standing portfolios and tenants seeking a first home both describe a letting and property management service in Edinburgh built on consistent handling of tenancies from initial viewing through to check-out. Several customers note that instructions are carried out efficiently, with inspections, repairs and compliance matters attended to without prompting, and that the same standard applies whether the property is a studio flat or part of a wider portfolio.

Andrew recurs in accounts of viewings, lease arrangements and ongoing support, praised for being approachable, patient and knowledgeable when questions arise, while Callum is also mentioned for professionalism and responsiveness during the search for a property. Reviews regularly refer to how quickly enquiries are answered by email and how clearly documentation and lease agreements are presented after move-in, which tenants and students find straightforward to follow.

Administrative work such as marketing, leasing and tenancy management is described as thorough, with properties kept well maintained and problems resolved promptly. The team's personal approach is a point that comes up often, particularly the willingness to offer help even after a tenancy has begun. Those returning over many years and others securing flats within days both highlight the smooth, unhurried nature of the process, and dealings with Andrew remain the clearest illustration of the service described.

Apartment Letting AgencyProperty Rental Agency
Clouds Property Management — Customer photo
Clouds Property Management — Customer photo

Reviews

Reviews are taken from publicly available sources.

TG
Tiffany Gomes10 June 2026

Clouds was amazing, the staff are incredibly helpful and easy to work with. They are also incredibly thorough and user-friendly with all documentation and lease agreements after move in. I highly recommend them and will be going through their team again when I move to a new place.

YZ
Yuliang Zhou15 May 2026

I had a very good experience with this agency. The whole process was smooth and professional, and the staff were helpful whenever I had questions. Communication was clear, and they responded quickly to my emails. Everything was handled efficiently from viewing to moving in. I would recommend them to other students or tenants looking for accommodation.

PA
Pui Anuphun8 May 2026

I’ve dealt with many estate agents recently while house hunting, and Andrew has honestly been the most friendly, helpful and genuine person we’ve come across. He took the time to answer questions properly, never made us feel rushed, and was very approachable throughout the viewing process. Even though we decided not to proceed with the property in the end, I really appreciated the professionalism and kindness shown. A real credit to the team. Thank you again, Andrew ⭐️⭐️⭐️⭐️⭐️

KM
Kenneth MacKenzie7 May 2026

I recently rented a property through Clouds and have found them to be very helpful, efficient, and quick to respond to queries. I'd be happy to recommend them to other potential customers.

WL
wade lee27 February 2026

I rented a flat from Clouds Edinburgh last summer, I really want to write a review to share my experiences, if you are looking for a letting agent, go to Clouds, what I like most are 1. their fast response, all my enquiries are replied almost within a couple of hours, this made me feel there are always someone there that can help 2. their properties inspection process is also a 5-star service, first of all, they are asking when I am available, rather than set a few dates for me to choose from, secondly after inspection they will write me a summary email with the area I need pay attention and they need to do, this really helps. If you go with Clouds, you will feel warm and welcomed, that is how I feel, than you Clouds ;-)

CC
conrad chan16 February 2026

Clouds Property Management have been incredibly caring and attentive during the period we rented through them. They always responded quickly and efficiently to any issues we had. Would highly recommend!

JK
Joanna Kinnear10 February 2026

I was previously a tenant with Clouds and have since become a landlord, largely due to the professional experience and support they provide. I’ve been dealing with Andrew, who has been excellent—efficient, knowledgeable, and supportive at every step. Thanks to his guidance, my apartment was successfully let within a couple of months.

Letting agents & property management in Edinburgh compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 10 businesses in this category in Edinburgh are compared.

RankProviderRatingReviewsOpen Sat.
1Clan Gordon Letting Agents★ 4,9454No
2Clouds Property Management (this page)★ 4,9244No
3At Home In Edinburgh★ 4,9207No
4Albany Lettings★ 4,81456No
5More Management & Lettings★ 4,860Yes
Contact
+441315503808www.clouds.co.uk18 Forth St, Edinburgh EH1 3LH
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed