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Chappells Estate Agents & Property Managers

Chappells Estate Agents & Property Managers

4.8(246 reviews)See reviews ↓·Swindon

About the company

Chappells Estate Agents & Property Managers was established in 1986 and is a family-run estate agency. It specialises in residential sales, new homes, lettings and property management. The agency covers Swindon and North Wiltshire, and its team consists of agents who live locally. Chappells qualifies all potential buyers and tenants before registration.

Properties are listed on Rightmove, Zoopla, onthemarket, Boomin and other portals. The agency provides regular updates on property marketing performance and reviews properties regularly against other local properties, comparing prices and trends. It has a dedicated independent mortgage team. Chappells offers a free, instant conveyancing quote and a free, no obligation valuation.

What customers say

Based on genuine customer reviews

Chappells Estate Agents & Property Managers earns consistent praise from buyers and sellers in Swindon for the way its team steers transactions from first valuation through to completion day. Several buyers describe the service as professional and approachable, and named staff receive particular credit. Nikki is repeatedly mentioned for her clear grasp of a property's strengths and for suggesting realistic, achievable prices, while Jordan is singled out for his responsiveness, attention to detail and empathy during what many call a stressful process.

Phil and Nicky also feature in accounts of sales and purchases, with reviewers highlighting their help in supporting offers and facilitating moves quickly. An aspect raised across a number of reviews is communication: regular updates, prompt replies to queries and proactive check-ins are described as reassuring, especially by vendors who had relocated some distance away and left a property empty.

Reviewers likewise value the practical guidance offered, including recommendations for solicitors experienced in leasehold matters. The speed achieved in some sales, with one property selling within days of listing, is credited to efficient viewings and sensible pricing. Jordan's patience with repeated questions and his transparent manner left one buyer describing restored faith in estate agents and plans to sell another property through the same team.

Property management companyProperty valuer

Reviews

Reviews are taken from publicly available sources.

NH
Nathan Hall7 September 2026

Nikki was fantastic throughout the whole sale and completion process. I would highly recommend Chappells and Nikki 100%. This is the second time we have used Nikki to help sell a property and you will struggle to find anyone better in Swindon.

SE
Sam Ealey7 August 2026

I have just purchased my first property with Jordon as my estate agent. He has been faultless throughout and supported me every step of the way, battling with solicitors and working alongside the vendor to ensure that the process was complete to the highest standard. Always on hand to contact and quick to process and pass on information. Could not have asked for a better service and am now settling into my new home.

WA
Wendy Ashby29 June 2026

Jordan is definitely the best agent we have dealt with. We would not hesitate to use Chappells in the future. Communication was always prompt , clear and concise. Thank you for making a difficult time easier it was very much appreciated. Highly recommended

SM
Steve Moss9 June 2026

I engaged Chappells to sell the property of my late aunt. Living over three hours away I needed to be able to trust that things were being handled well in my absence. Jordan managed the process with a friendly yet professional calm, ironing out any wrinkles and ensuring that things stayed on track.

OG
Omotoyosola Ganiyu24 May 2026

My experience was absolutely brilliant. I bought my property via Chappells Estate Agents and sold it through them. I was miles away and Jordan practically walked with me throughout the journey. He felt all the feels with me and was completely human and empathetic throughout the process. Of course, we had a rough patch, but his brilliance and expertise saw us through. If I were to go into property purchase again, it has to be Chappells!

MP
Michael Page30 April 2026

So how do you quantify a decent Estate Agent We moved house for the first time in 35 years A Huge step and Phil and Nicky were with us every step of the way. Important areas of supporting our offer and facilitating our sale in double quick time We were purchasing a leasehold and recommending a solicitor with a proven track record in this area was crucial and proved to be valuable. Thank you Chappells Estate Agency,we can now relax and enjoy our new abode. 🥂🏆

H
Heather29 April 2026

I used to Chappells to sell my house in Chiseldon, and the communication and customer care was superb. Jordan and Phil responded quickly to any queries I had, kept me posted with regular updates and calls, and were friendly and professional. This was especially reassuring as I had moved over 2hrs drive away and left the property empty, so having an estate agent that looked after things without my having to drive there regularly, was just brilliant. They also found a great buyer, at asking price, and I'm pleased the house went to someone who was so excited about the property. I highly recommend them!

Letting agents & property management in Swindon compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swindon are compared.

RankProviderRatingReviewsOpen Sat.
1Chappells Estate Agents & Property Managers (this page)★ 4,8246Yes
2Home Finders Swindon★ 4,7333Yes
3Chancellors - Swindon Estate Agents★ 4,6371Yes
4Allen and Harris Estate Agents Swindon T C★ 4,5315Yes
5Charles Harding Estate Agents Swindon★ 4,4249No
Contact
+441793618080www.chappells.uk.com35-36 Newport St, Old Town, Swindon SN1 3DP
Working hours
Monday09:00–18:00
Tuesday09:00–18:00
Wednesday09:00–18:00
Thursday09:00–18:00
Friday09:00–18:00
Saturday09:00–15:00
SundayClosed