PMC Property Management

I think If I could give less than 1 star I would. It's funny to see that I am not the only one having issues with invoices. Called up as I didn't receive an invoice but I received a letter stating I had not paid and that fees would be added. Called up to get my account activated properly as this seemed to be the problem, once activated I then paid and was advised at the time that the charge would be removed. Next invoice there are 2 charges on there and they are now refusing to remove them. Raised a complaint so will see if their complaint handling times are adequate or if this will be ignored like it seems a lot of people are faced with. Update - had to chase them up as they did not reply to my complaint in the 5 days that it states they would on their complaint handling statement. Had the charges removed accompanied with a snarky remark of it being a “goodwill gesture”. I would advise to avoid using them if you can

Slow response times, if any response - out of office is on frequently constantly have to chase them for response Over one year waiting for 1 thing to be fixed, still waiting The contractors they use are poor - always problems with quality

Wow. What an awful company. Along with 14 other residents, I’ve been overpaying for mystery fees for well over a year now. My neighbours all get random bills well beyond the standard direct debit of £22. Not uncommon for £190 to come out my account unexpectedly. Sometimes for the charge of a single communal light. Complaint procedure? Useless. The staff deflect and blame other issues - electricity providers, the weather changes, operational issues blah blah. It’s the repeat incompetence that’s really troubling. They can’t even arrange a meeting with us to diplomatically resolve it. Insultingly, they are a ‘proud’ family business. What family would be proud of fleecing a bunch of working class families gleefully. Daylight robbery.

Despite originally agreeing to pay approximately £18 per month, I seem to regularly have to pay additional fees for the maintenance work that I am meant to be funding through my regular payments. What’s going on here? Whenever I phone the office the staff are nice enough, this does not however dispute the fact that I am overcharged for the service that I am receiving. The car park, bins area and corridors in the property never seem to be any different and don’t seem as if they’re kept on top of very well, so what exactly is it I am paying for? Based on many of the other comments, the company seems to have an act for this.

NOT A GOOD COMPANY TO DEAL WITH. They have a problem with sending out invoices,then hit you with late payment penalties for invoices that I have not received. I have been trying to resolve this problem with them for 10 months without success. Alex Lawson. The Campus Hilton Aberdeen. 1 year on. NO INVOICES. NO COMMUNICATION. NO RESOLUTION. I HAVE NOW RECEIVED NOTICE OF LEGAL PROCEEDINGS FOR NON PAYMENT OF CHARGES FOR LATE PAYMENT THAT I WAS ASSURED HAD BEEN REMOVED FROM MY ACCOUNT. THIS COMPANY IS AN ABSOLUTE JOKE.

Absolute jokers. Good luck getting through on the phone or getting a prompt response via e-mail. Sent me an invoice out of thin air 8 months after I had moved out of my property having settled my account with them at the time of moving out. I challenged this as their own terms and conditions even state that all accounts will be run no later than 3 months following the sale of a property, i was ignored to begin with and then sent a debt notice with further charges threatned to which i went back again because I was actively trying to engage regarding the matter but receiving no response so clearly nobody was communicating internally. I was then told my account was on hold and that someone would get back in touch. That was in June. Nobody has ever been back on touch so i assumed that they had realised the error and closed the case. WRONG, i have now received a debt notice adding further charges claiming I have been ignoring prior warnings!!! Unbelievable! Have attempted several times to call them, have emailed several times showing all the proof of what i have just mentioned and still no response. Avoid this company like the plague. They are ridiculously overpriced as it is, i paid by direct debit each month while i resided in my flat and would still be hit at least 3 times a year with extra charges of over £200+. Crooks!!

Pretty average quality of work but if anything goes wrong or you have any questions they are useless. Emailed with a query 2 months ago and still no response but they expect their money immediately. If you can use another company i would.