Estate Agent CompareAdd your business
← Back to Cardiff
Northwood Cardiff

Northwood Cardiff

4.7(223 reviews)See reviews ↓·Cardiff

About the company

Northwood Cardiff is a family owned and run estate and letting agency. It has been helping people move in Cardiff and Newport since 2002. In 2019, the company acquired Morgans Residential. Northwood Cardiff offers Northwood's Guaranteed Rent scheme. Traditional lettings services include Tenant Find, Rent Collection and Fully Managed schemes. Sales services include virtual tours, professional standard photography, bespoke marketing material, Energy Performance Certificates and floor plans.

Homes can be sold for 0% commission through auction partners. The team includes Kate Gwinnutt as Sales and Lettings Director, Ben Gwinnutt as Lettings Manager, Nicola Wicks as Sales Manager, Chrissie Leach as Property Administrator, Claire Williams as Sales Progressor, Jess Tyler as Senior Lettings Negotiator & Valuer, Janine Lloyd-Jones as Property Manager, Carys Lock as Sales Negotiator, and Jodie Hooper as Lettings Negotiator. Northwood Cardiff is based in Rhiwbina Village, North Cardiff, and serves Cardiff and Newport.

What customers say

Based on genuine customer reviews

Renting, selling and property management in Cardiff recur throughout the feedback left for this firm, whose teams handle both lettings and sales. More than one customer describes a smooth, stress-free experience, praising the speed with which questions and maintenance issues are resolved and the clarity of communication before, during and after a tenancy or sale.

Named members of staff attract particular thanks: Rhys is credited with caring, professional and responsive support, Jodie with guiding clients patiently through paperwork and negotiating strong tenancy agreements, and Carys with thorough, unhurried viewings arranged at short notice. A number of reviews mention that the team remains easy to contact and keeps landlords, tenants and sellers informed at every stage, including when chasing slow dealings with a buyer or liaising with an inventory clerk.

A landlord of thirteen years notes consistent communication from both the lettings and sales sides, while others highlight honest advice and hard work in securing a sale quickly after a difficult experience elsewhere. The professional, friendly manner of Paris, Nic and Claire is also singled out, as is the willingness of staff to accommodate a dyslexic client by telephone rather than email. The recurring theme is dependable, well-managed service across lettings, sales and property management.

Apartment Letting AgencyProperty management companyEstate AgentProperty Rental Agency
Northwood Cardiff — Customer photo

Reviews

Reviews are taken from publicly available sources.

DD
David Davies20 July 2026

This company proved to be the best Estate Agent I have used in 55 years. With very poor eye sight i struggle to read documents or screens. Jodie dealt principally with me and took me under her wing and walked me through all the required.protocols and paperwork. She was a perfect exemple of a true professional - friendly, courteous, efficient and kind. I also benefited from the attention of other staff in Jodie's absence and found the whole office was permeated with a similar spirit and was a model of harmonious team working. It has been such a tonic to find such excellence and support in the sressful process of changing one's home. I cannot recommend this company and Jodie in particular too highly.

JK
Judith Kelly18 July 2026

Huge thanks to everyone at Northwood for their excellent professional service from start to finish in selling my house. The sale was unexpectedly prolonged due to a legal snag and the team at Northwood went above and beyond to monitor progress and aid communication between all involved right up to completion day. Very special thanks in particular to Claire and to Nic for all their work and time. I'd fully recommend Northwood to anyone looking to sell their home, can't praise them highly enough!

LS
Lawrence Smith14 July 2026

Northwood have been great letting our property for 13 years, and the sales team to help sell the property this year. Communicaion has always been excellent from Northwood both from the sales and letting teams. Thanks

MP
Mandy Proudman14 July 2026

Went to Northwood after a poor experience with another estate agent. Very helpful and knowledgeable staff. Sale secured quickly after a frustrating experience with previous agents. Northwood were very helpful in chasing up slow and less than responsive dealings with our buyer. Wouldn’t hesitate to use them in future

EH
Emma Harrhy10 July 2026

Selling my house through this estate agent was a great experience from start to finish. The team was professional, knowledgeable, and kept me informed throughout the entire process. They were always available to answer my questions, offered honest advice, and worked hard to achieve the best possible outcome. Their communication was excellent, and they made what could have been a stressful experience feel straightforward and well managed. I was delighted with the service and the successful sale of my home. I wouldn't hesitate to recommend them to anyone looking to buy or sell a property.

T
Tranter9 July 2026

I heard great things about Northwood Cardiff but as our house was not situated in Cardiff I was nervous. I shouldn't have been, the Northwood Cardiff Team were incredible, always happy to answer questions and help whenever asked. We mainly dealt with Claire, Carys and Paris which were all phenomenal! Highly recommend, thank you to the Team! If you choose Northwood Cardiff you will not be disappointed!

JB
Jody Ballard9 July 2026

⭐⭐⭐⭐⭐ I have trusted Northwood Cardiff to manage my property since 2008, and I couldn't be happier with the service they've provided over the years. The entire team is professional, knowledgeable, and consistently delivers excellent customer service. Communication is always prompt and clear, and they respond quickly and effectively to any issues raised by my tenants, giving me confidence that both my property and my tenants are well looked after. One aspect I particularly value is their proactive approach to ensuring I remain compliant with all relevant landlord registration and legislative requirements. Their expertise and attention to detail mean I never have to worry about keeping up with changing regulations. After 18 years of working together, I can honestly say I feel completely confident and safe having Northwood Cardiff manage my property. Their professionalism, care, and commitment have been outstanding, and I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy property management team.

Estate agents in Cardiff compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cardiff are compared.

RankProviderRatingReviewsOpen Sat.
1Hogg & Hogg Estate Agents★ 4,9182Yes
2Tathams★ 4,9160No
3Allen and Harris Estate Agents Roath, Cardiff★ 4,8528Yes
4Northwood Cardiff (this page)★ 4,7223Yes
5James Douglas - Cardiff★ 4,6232Yes
Contact
Working hours
Monday09:30–17:30
Tuesday09:30–17:30
Wednesday09:30–17:30
Thursday09:30–17:30
Friday09:30–17:30
Saturday09:30–16:00
SundayClosed