Kaytons Estate Agents - Manchester

Very disappointing customer service. I called Kaytons several times (at least four) to enquire about a property and was repeatedly told that someone would call me back. Despite those promises, I received no response for around a week. When an agent finally contacted me, I explained that I was abroad on the proposed viewing dates and asked whether an alternative date would be possible. I was simply told that the property would likely be taken by then, which I completely understood. I then asked a follow-up question by email, but never received any reply. Even if the property was no longer available, I would have expected the courtesy of responding, especially after the delays and multiple unreturned calls. A simple acknowledgement or apology would have gone a long way. Unfortunately, this experience left me with the impression that communication and customer service are not priorities. I hope Kaytons improves how they handle enquiries and follows up with prospective tenants.

Kaytons has been fantastic so far, and I've had a great experience with Pawandeep, Tori, and Pardis! They were amazing and made my move into the new house extremely smooth.

Pawandeep has been really helpful acting managing our tenancy! Im happy with her quick taking action attitude resolving issues! She’s been helpful to us!

Excellent property management service. Communication has always been prompt, professional, and responsive, and they’ve done a great job looking after my home. A special thank you to Pawandeep, my property manager, who consistently delivers exceptional service. Their attention to detail, responsiveness, and willingness to help have made the entire experience smooth and stress-free. Highly recommended!

Hello, I am not a big fan on writing reviews and I've only ever written about three, with this review being my fourth. I especially wanted share the lovely experience I've had dealing with the team especially Pawandeep, who has been very kind and responsive with all my enquiries. I have lived at my apartment for almost 12 years and Keytons is the third agency to took over in managing the property and Pawandeep have been amazing in supporting any issues I've had. I have been very fortunate to have built such a good relationship with the agency, as this is important. Thank you Pawandeep and your wonderful team. Wishing you all the best for the future ahead!

I would like to express my appreciation for the excellent service provided by Kaytons. As a landlord, I have found the agency to be professional, responsive, and efficient throughout our dealings. In particular, Pawandeep has been outstanding. Has always been helpful, attentive, and quick to address any questions or concerns. Their communication has been clear and professional, making the entire process smooth and stress free. I would highly recommend Kaytons and especially Pawandeep to other landlords looking for a reliable and supportive letting agency.

We rented through Kaytons for a year, the service was really great start to finish. Aimee was really helpful initially and then Kash our property manager was amazing throughout and has always been really helpful with anything we needed throughout our tenancy. My experience was a lot better than with other agents I have rented with, so I would definitely recommend Kaytons to anyone.